Vieyra Villalobos
Henderson,NV
Summary
Successful Counter Manager ready for a new position where talents can be properly utilized. Dedicated to achieving all sales results with a passion for products. Results-driven, personable, and developing effective concepts to promote business.
Results-driven Counter Manager with a track record of highly productive and efficient task completion. Possess specialized skills in customer service management, sales strategy implementation, and inventory control. Excel in communication, leadership, and problem-solving to enhance team performance and achieve sales targets.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Counter Manager of Chantecaille
Dillards Department Store
Henderson, Nevada
10.2024 - Current
- Trained new employees on store policies, procedures and customer service standards.
- Attracted new clients through brand promotion and sales marketing practices.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal, and annual bases.
Key Holder
Cosmetics Company Store
Las Vegas, Nevada
04.2024 - 10.2024
- Ensured compliance with all company policies and procedures.
- Assisted customers with product selection and sizing
- Restocked shelves as needed to ensure sufficient inventory leves
- Upsold additional items based on customer interest and needs.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
L’occitane Cosmetics
Las Vegas North Outlets
Las Vegas, Nevada
05.2023 - 07.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Nordstrom
Las Vegas
04.2023 - 05.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
Fulfillment Team Member
Target
Oklahoma City, Oklahoma
01.2023 - 04.2023
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Ensuring accuracy of shipments by verifying contents and quantity of order fulfillment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Using RF scanners to locate product in the warehouse quickly and accurately.
- Accurately receiving and processing incoming orders.
Estee Lauder Counter Manager/ Kiehl’s
Von Maur
Oklahoma City, Oklahoma
02.2018 - 01.2023
- Answered customer inquiries regarding products, services, and promotions.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Assisted customers with product selections, ensuring their satisfaction.
- Monitored stock levels and communicated low-stock issues to supervisor.
- Resolved customer complaints in a professional manner.
- Provided guidance on product selection based on customer needs and preferences.
- Organized merchandise racks for easy access to items by customers.
- Greeted customers and provided excellent customer service.
- Followed up with customers after purchase to ensure satisfaction with product and service.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Provided assistance in other departments when needed.
Education
Some College (No Degree) - Chemical Engineering
University of San Diego
San Diego, CASome College (No Degree) -
Southwestern College
Chula Vista, CASkills
Creat great relationship with customers that help to create more business
Relationship Selling
On-Site Product Demonstrations
Sales Closing
Post-Sales Support
Product and Service knowledge
Promotional Planing
Sales Development
Timeline
Counter Manager of Chantecaille
Dillards Department Store
10.2024 - Current
Key Holder
Cosmetics Company Store
04.2024 - 10.2024
L’occitane Cosmetics
Las Vegas North Outlets
05.2023 - 07.2023
Sales Associate
Nordstrom
04.2023 - 05.2023
Fulfillment Team Member
Target
01.2023 - 04.2023
Estee Lauder Counter Manager/ Kiehl’s
Von Maur
02.2018 - 01.2023
Some College (No Degree) - Chemical Engineering
University of San Diego
Some College (No Degree) -
Southwestern College