VIGNESHWARI RAMU

• Caregiving for family members and focused on professional development and travel
• Cultivated resilience and adaptability while managing family caregiving responsibilities.

Collaborated with Data Scientists and Researchers from across Astrazeneca to triage and resolve issues ranging from development to production of Enterprise applications.

• Lead resolution of day-to-day issues across supported applications, including service restoration, remedial actions, and root-cause analysis.
• Monitored supported solutions to detect and resolve issues before they impact business operations.
• Contributed to service management processes, including incident, problem, risk, release, and change management, while ensuring effective stakeholder engagement.
• Integrated SharePoint Online and On-Premises solutions with Microsoft 365 and external systems.
• Worked across multiple Microsoft 365 technologies to support and enhance business platforms.
• Maintained and supported existing SharePoint and Power Platform solutions, resolving incidents and driving efficiency improvements.
• Monitored and managed alerts, service requests, and incident queues.
• Diagnosed and resolve P3 & P4 end-user incidents; perform initial triaging for P1 & P2 incidents and escalate when necessary.
• Created, implemented and managed Change Requests, including standard fulfillment requests (data, information, server builds, and service catalog items).
• Developed and maintained Known Error documentation to support knowledge sharing and faster issue resolution.

• Delivered technical support for Disney resorts, enhancing employee productivity and ensuring seamless operations in demand environments.
• Hands-on delivery of support and service activities for Disney world resorts and Theme park employees
• Coordinate with third-party suppliers to resolve issues, manage ongoing release and plan future developments
• Backend data processing through SQL Queries and automated jobs
• Troubleshoot and maintained stability of enterprise systems by diagnosing and resolving technical issues,
• Used ServiceNow and Jira to manage incident tracking, escalation, and resolution to deliver swift responses to customer-reported issues.
• Documented all the defined processes and the methods of resolving the ticket