VIHARA SMITH
Washington,D.C.
Summary
Driven and resourceful administrative professional with 14 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Executive Operations Assistant /Human Resources Officer
Metropolitan Educational Solutions LLC
01.2015 - Current
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Answered high volume of phone calls and email inquiries
- Screened calls and emails and responded accordingly to support executive correspondence
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Used advanced software to prepare documents, reports, and presentations
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Facilitated training and onboarding for incoming office staff
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Conducted research and analyzed data to provide detailed reports on various business topics
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Transcribed meeting minutes to support sales, business development and senior management teams
- Developed and maintained automated alert systems for important deadlines
- Filed paperwork and organized computer-based information
- Worked with senior management to initiate new projects and assist in various processes
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Used QuickBooks to produce monthly invoices, reports, and other deliverables
- Wrote reports, executive summaries and newsletters
- Led staff and vendors in providing high level of service for owner and guests
- Devised hiring and recruitment policies for 49-employee company
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
- Processed paperwork and hiring details for promotions and lateral position changes
Program Manager
Metropolitan Educational Solutions LLC
01.2013 - 01.2015
- Community development: RMs create programs and activities designed to meet needs of residents in their complex
- As community developer, RMs have meaningful interactions with community residents and encourage community involvement
- Resource and education: As peer helper, RMs connect residents to other campus opportunities to promote positive WMU experience
- RMs also serve as referral agent to other campus resources such as counseling center, Academic Resource Center,
- Facility management: RMs work with other university staff to ensure that there are no facility issues on their complex
- RMs are required to complete room inventory checks and safety checks on a regular basis
- Policy enforcement and safety: RMs are attentive to resident safety and complex security, as well as ensure residents follow University and housing policies to maintain respectful environment
- RMs educate residents on their actions and decisions while informing them about how their actions impact entire community
- Emergency response: RMs are primary responder to emergencies within their complex during work day, and residents are directed to Public Safety during evenings and weekends
- Staff is expected to assist whenever are in complex
- Administrative tasks: RMs are required to complete weekly reports and other department paperwork, as well as assist with check-ins and checkouts of residents.
Residential House Manager
Metropolitan Educational Solutions, LLC
04.2009 - 01.2014
- Provide overall house management and supervision of the staff of a residential facility serving court-involved youth; and manage and interact with the group of behaviorally and mentally challenged youth in daily activities according to a structured daily schedule
- Duties
- Supervised residents preparing meals and handling chores and provided constructive feedback
- Assisted residents with daily hygiene and living tasks
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution
- Coordinated services, including various types of therapy for residents, ensuring attendance for scheduled appointments
- Worked with senior case managers to coordinate team development activities and trainings
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Educated families and community members about domestic violence, including its impact on children
- Developed and created programs and monitored effectiveness against individual participant needs
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Supervised work of contracted employees to keep on task for timely completion
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Residential Supervisor
Metropolitan Educational Solutions LLC
01.2010 - 01.2013
- Specific residential supervisor job duties usually depend on the type of group home and its residents
- Their work includes overseeing client routines in areas such as personal care, housekeeping, chores, banking and shopping
- Residential supervisors also observe and document clients' behavior, physical condition and emotional development
- Some residential supervisors provide training for group home residents according to each individual's prescribed plan
- They may specialize in working with children, the elderly, persons with disabilities or at-risk youth
- Working day or night shifts can involve different job duties for residential supervisors
- At night, ensuring residents' safety is most important
- Day shifts include activities ranging from bathing and dressing residents to cooking their meals
- Meeting with clients and their families and referring them to social services are additional job duties of residential supervisors
- They also write reports and meet with social workers and other community members to help meet client needs
- Residential supervisors may work in any type of group home, including private and publicly-funded homes in residential neighborhoods
- They might work in a halfway house for juvenile offenders or a home for young mothers or developmentally challenged adults
- Residential supervisors are often part of a care team of psychologists, social workers and teachers
- Due to the nature of this type of work, the residential supervisor's job can be challenging but very rewarding, as it involves helping others on a daily basis.
Residential Aide
Metropolitan Educational Solutions LLC
01.2009 - 01.2010
- Facilitate in-house and community-based activities as needed
- Intervene with youth to encourage healthy, adaptive behavior
- Establish clear expectations
- Plan and conduct home and school visitations on a regular basis
- Set and enforce consequences for disruptive and non-compliant behavior
- Instruct youth on daily living skills including chores and personal hygiene
- Act as positive role model
- Ensure basic needs of all youth which include but not limited to physical and emotional well being
- Document detailed findings and reported critical information requiring immediate and long term action
- Provide Support and technical assistance to all staff
- Communicate and coordinate with all appropriate staff during shift changes
- Evaluate team members
- Assist with training new staff
- Provide input on Department of Youth Rehabilitative Services (DYRS) procedures and all resident issues, including service planning and delivery, intervention strategies to be used, admissions and discharges
- Complete required documentation
- Provide individual and group counseling for youth with co-occurring issues
- Transport clients to activities and/or personal appointments
- Administer medication and complete required documentation
- Oversee academic assistance to residents daily
- Ensure that the environment is clean and well maintained
- Assist DYRS residents as needed
- Intervene in crises, utilizing approved crisis intervention strategies
- Pursue professional growth by making use of supervision and other professional development opportunities
- ISP's (Individual Service Plan)
- MOS (Menu Of Services).
Education
BA Degree - Present: Criminology
Strayer University
Tacoma Park Maryland06.2019
Skills
- Records management
- Professional Development
- Report writing
- Budgeting
- Quality assurance
- Company organization
- Benefits and compensation management
- Payroll coordination
- Project Planning
- Data Verification
- Financial Records
- Administrative Support
- Office Organization
- Annual Evaluations
- Conflict Management
- Sorting and Labeling
- Advanced MS Office Suite
- Business administration
- Mail handling
- Filing and data archiving
- Strategic planning
- Schedule Management
- QuickBooks expert
- Report analysis
- Bookkeeping
- Maintenance and Repair
- Decision-Making
- Organization and Time Management
- Planning and Coordination
Timeline
Executive Operations Assistant /Human Resources Officer
Metropolitan Educational Solutions LLC
01.2015 - Current
Program Manager
Metropolitan Educational Solutions LLC
01.2013 - 01.2015
Residential Supervisor
Metropolitan Educational Solutions LLC
01.2010 - 01.2013
Residential House Manager
Metropolitan Educational Solutions, LLC
04.2009 - 01.2014
Residential Aide
Metropolitan Educational Solutions LLC
01.2009 - 01.2010
BA Degree - Present: Criminology
Strayer University
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