Viharika Sri Sai Durga Varanasi

My Role was Customer Service Executive, I ensured a smooth and secure examination process for students from multiple universities. While the primary focus was on customer support and communication, I regularly used basic SQL to sort and filter candidate data based on exam type, duration, and required platforms, helping to streamline scheduling and coordination. I also used Microsoft Excel to maintain exam schedules, track attendance, and generate reports for internal teams and clients. This role combined strong communication and multitasking abilities with hands-on experience using technical tools in a fast-paced, service-oriented environment.