Vijay Abothu
Consultant
Grand Prairie,TX
Summary
As a project coordinator I was responsible for assisting in the planning, execution, and tracking of a project. This includes coordinating project activities, communicating with team members and stakeholders, monitoring project progress, and ensuring that the project is completed within its defined scope, timeline, and budget.
Some key responsibilities of a project coordinator may include:
- Creating project plans, schedules, and budgets
- Coordinating project activities and resources
- Facilitating meetings and communication among project team members and stakeholders
- Monitoring project progress and identifying and resolving issues
- Documenting and reporting on project status and progress
- Ensuring that project deliverables are completed on time and within budget
- Maintaining project documentation and records
- Conducting project evaluations and making recommendations for improvements
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Technical Support Specialist
Dallas Baptist University International Office
Dallas , TX
01.2023 - Current
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Prepared references for users by writing clear operating instructions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
Consultant
Capgemini Technology Services
Hyderabad , Telangana
09.2021 - 11.2022
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Estimated work hours and tracked progress using Scrum methodology.
- Built databases and table structures for web applications.
Data Analyst
Quadrant Resource
Hyderabad , Telangana
11.2019 - 07.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Analyzed user concerns, requirements and requests for system features and uses.
Analyst
Cognizant Technologies
Hyderabad , Telangana
06.2016 - 11.2019
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Identified and resolved problems through root cause analysis and research.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
Senior Associate
IMAP Technologies
Hyderabad , Telangana
03.2012 - 07.2016
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Served as keyholder, overseeing business opening and closing operations.
- Defined work plans in alignment with stakeholder requirements.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Generated sales reports and presentations for senior management.
Claims Associate
United Healthcare Group
Hyderabad , Teangana
09.2010 - 07.2012
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
MBA - HR And IT
Wesley PG College
Hyderabad 08.2008 - 07.2010
Bachelor of Science - Mathematics And Computer Science
St. Joseph's Degree College
Hyderabad 06.2004 - 07.2007
Skills
Application support
undefinedTimeline
Senior Technical Support Specialist
Dallas Baptist University International Office
01.2023 - Current
Consultant
Capgemini Technology Services
09.2021 - 11.2022
Data Analyst
Quadrant Resource
11.2019 - 07.2022
Analyst
Cognizant Technologies
06.2016 - 11.2019
Senior Associate
IMAP Technologies
03.2012 - 07.2016
Claims Associate
United Healthcare Group
09.2010 - 07.2012
MBA - HR And IT
Wesley PG College
08.2008 - 07.2010
Bachelor of Science - Mathematics And Computer Science
St. Joseph's Degree College
06.2004 - 07.2007
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