Vijay d'souza

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manage banquet sales and marketing and take care of operations for a smooth and personalized experience for customer satisfaction.