Ajay Kumar
Summary
Dynamic Senior Software Engineer with extensive experience at TriNet, Inc., specializing in Salesforce Service Cloud and PeopleSoft HCM. Proven track record in optimizing integrations and enhancing user experiences. Proficient in Apex and SOQL, while excelling in collaboration and problem-solving. Committed to driving innovation and improving system performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
TriNet, Inc.
06.2021 - Current
- Primarily served as a Salesforce Service Cloud Developer, responsible for customizing Service Cloud features to enhance Case Management, Account Management, and Contact Management.
- Developed and implemented Apex classes, triggers, batch classes, and Visualforce pages to support business logic for Accounts, Contacts, Opportunities, and custom objects.
- Designed, developed, and optimized Lightning Web Components (LWC) and Aura Components to modernize user interfaces and improve performance.
- Developed and maintained custom objects, fields, record types, workflows, validation rules, and page layouts across multiple Salesforce objects.
- Created and optimized SOQL and SOSL queries, improving query performance and ensuring compliance with Salesforce governor limits.
- Developed and supported integrations using REST and SOAP APIs, enabling seamless data exchange between Salesforce and third-party applications.
- Integrated Salesforce with PeopleSoft and Java Web Services using REST/SOAP APIs, enabling real-time synchronization for Accounts, Contacts, and Case creation.
- Integrated Salesforce with Snowflake using REST/SOAP APIs to support advanced analytics and reporting needs.
- Developed and configured Lightning Flows and Approval Processes to automate and customize business logic.
- Led the migration of legacy Workflows and Process Builders to Lightning Flows and Apex triggers.
- Managed CI/CD deployments using Copado, ensuring smooth and reliable releases from sandbox environments to production.
- Performed large-scale data migrations using Data Loader, Import Wizard, Export Wizard, and Workbench.
- Resolved user-reported incidents through ServiceNow, ensuring timely resolution and effective stakeholder communication.
- Debugged and resolved integration issues, ensuring reliable data flow and system interoperability.
- Performed data loads from managed packages including Qualtrics, Engageware, and Groove.
- Scheduled and executed data cleanup jobs using RingLead, improving data quality and integrity.
- Contributed to TriNet’s Signature Support initiative, optimizing Apex code and implementing Salesforce best practices to improve org health.
- Collaborated with cross-functional teams to update Salesforce Chat Endpoint URLs, ensuring business alignment and seamless user experience.
- Led enterprise-wide data cleanup initiatives, reducing storage usage and improving overall Salesforce org performance.
- Resolved code anti-patterns and vulnerabilities identified through Apex Guru Insights, improving code quality and security.
- Conducted unit testing and post-deployment support, ensuring high-quality releases with minimal business disruption.
- Collaborated with business analysts and stakeholders to gather, document, and implement functional requirements.
- Provided end-user training and maintained technical documentation, improving user adoption and reducing support requests.
Software Engineer II
TriNet, Inc.
08.2018 - 06.2021
- Involved in Requirements Gathering and Analysis of the work product.
- Currently working on TriNet’s Employee Onboarding application.
- Modify Integrations from Employee Onboarding to PeopleSoft using Spring Webservices and PeopleSoft Integration Broker.
- Developed an Integration between PeopleSoft and Java based system for TriNet’s Termination Module.
- Designed and developed various PeopleSoft Objects such as Queue, Message, Service, Service Operation and Handler as part of Integration.
- Automated Employee Terminations using PeopleSoft Integration Broker, Application Packages and RESTful Web services.
- Automated BenAdmin (PSPBARUN) process to default Employee Benefit premiums as part of Term Automation.
- Developed custom functionality to calculate Benefit Premiums for Employee Termination module.
- Developed Batch Jobs using Application Engine, XML and XSLT.
- Used various migration tools such as GIT, CAPI, STASH, Bamboo for PeopleSoft object migrations.
- Developed and customized PL/SQL and Oracle Stored procedures.
- Worked on the Postproduction activities/support of EE Termination and Payroll modules.
- Work on Atlassian tool such as JIRA for Issue Tracking and project management.
- Work on Application Monitoring Tools such as AppDynamics and Nagios.
PeopleSoft Consultant
ERP Analysts.
07.2017 - 07.2018
- Involved in the development and enhancements to PeopleSoft Payroll and HR modules.
- Involved in Requirements Gathering from different stakeholders.
- Created Functional Specifications, Field mappings and Unit Test documents as per the requirements.
- Developed Integration between PeopleSoft and Kronos Time and Attendance system.
- Implemented Password encryption functionality using Java and People Code.
- Developed and customized reports using PS Query and SQR.
- Involved in Payroll Tax patch updates 17C at TriNet.
- Involved in retrofitting of PeopleSoft objects as part of Payroll Tax updates.
- Involved in unit testing of Payroll module in UAT and various test environments as part of Tax Updates.
- Used various migration tools such as CAPI, STASH, Bamboo and Liquibase for PeopleSoft objects and Script migrations.
- Working on the Postproduction activities/support of HCM and Payroll Applications.
- Used Atlassian tool such as JIRA for Issue Tracking and project management.
- Developed and customized PL/SQL and Oracle Stored procedures.
Data Conversion Lead Developer/SME
NetApp, Inc.
06.2016 - 07.2017
- Worked as a Data Conversion Lead Developer/SME for a migration project from PeopleSoft HCM to SAP SuccessFactors.
- Involved in the Data Conversion activities for Core HR, Benefits modules and Payroll modules.
- Involved in Data Mapping, Analysis, Design and Development activities for Data Conversion track.
- Automated PeopleSoft Personal and Job Data uploads using Application Engine, File Layouts and Component Interface.
- Developed Application Engine Programs and File Layouts to export data from PeopleSoft to Flat files.
- Developed various DMS scripts to export data to files.
- Worked as SME for PeopleSoft HCM modules.
- Involved in various working sessions with different teams to educate and finalize the data and field mappings.
- Involved in customizations and retrofitting of various interfaces as part of migration.
- Customized and Retrofitted People Code, Application Engine programs, Integration Broker Messages and Application Packages as part of project.
- Developed interfaces to create Change/Delta files to downstream systems like EBA (Enterprise Business Analytics), SMART and True Comp etc.
- Involved in Testing and data validations as part of Data Conversion.
- Resolved issues that were raised in ALM (Application Life Cycle Management) tool, during SIT Testing.
- Involved in the Postproduction activities/support of HCM Application after Project go live.
PeopleSoft Consultant
Republic Bank of Trinidad and Tobago
04.2016 - 06.2016
- Involve in application configuration, customizations, enhancements and production support of HCM Systems.
- Business Requirement gathering, Fit-GAP analysis and writing Functional and Technical specifications.
- Design, development and creation of test plans, test strategy and test cases.
- Unit testing and System Integration testing of Interfaces which included the data transmission to downstream users using SQR’s and Application Engines.
- Developed interfaces to load data to external files using Application Engine and File Layouts.
- Developing and customizing PeopleSoft online pages and People Code.
Lead Engineer
HCL Technologies Pvt. Ltd.
07.2014 - 03.2016
- Involved in the requirement gathering, analysis, design, configuration, testing, troubleshooting and debugging of technical Work Products and enhancements.
- Involved in BRD preparation, Technical Design Phase, Development Phase and Testing of HCM 8.9 modules.
- Performed customizations and retrofitting of PeopleSoft Online objects, Application Engine programs, Application Packages, Component Interfaces, Integration Broker, PS/Query and SQR.
- Developed an Interface that sends Employee Benefits data from NetApp to Thomson.
- Developed and Customized Outbound Interfaces to Workforce Logiq, Cornerstone OnDemand Kronos, SABA etc.
- Customized various Interfaces and PeopleSoft objects as part of ongoing development and support.
- Involved in Development and support of PeopleSoft Integrations with third party systems.
- Developed and exposed CI Based Web Services to 3rd party systems.
- Assisted Tier 2 support teams to resolve Production issues.
Software Engineer
NetApp, Inc.
05.2010 - 08.2014
- Involved in BRD preparation, Technical Design Phase, Development Phase and Testing of HCM 8.9 modules such as Core HR, Benefits and Payroll Interface.
- Developed several extracts to send and receive data between PeopleSoft and 3rd party system using Application Engine, File Layout and Component Interface.
- Developed several reports for Stock Administration and Compensation teams.
- Involved in development and enhancements of PeopleSoft objects.
- Redesigned SQR’s to Application Engines as per the client specifications.
- Developed several Data Conversion programs using Application Engine, File Layout and Component Interfaces to load data into PeopleSoft Personal, Job as a part of Merger and Acquisition project.
- Automated Department Load using Application Engine, File Layout and Component Interface.
- Developed an Interface that sends Employee Benefits data from NetApp to AON Hewitt.
- Involved in Development and support of PeopleSoft Integrations with third party systems like OIM, ERP and R12.
- Developed and exposed CI Based Web Services to 3rd party systems.
- Automated Pre-boarding and on-boarding process by integrating external vendor (Silk Road) with PeopleSoft using WSDL, Application Packages and CI.
Senior Software Engineer
Hitachi Consulting Pvt. Ltd.
09.2013 - 06.2014
- Developed a new Interface to send Employee Delta/Change file from PeopleSoft to ADP system for Payroll processing.
- Developed customized Components, modified delivered objects using PeopleSoft Application Designer, People Code and People Tools.
- Developed and modified custom Application Engine and SQR Interfaces.
- Worked closely with users to troubleshoot production support issues.
- Created UAT scripts and performed testing in coordination with users in UAT phases.
- Involved in Production Support and Maintenance of PeopleSoft HCM applications.
Engineer Package Solutions
CSC India Pvt. Ltd.
12.2008 - 04.2010
- This is an Upgrade/Support project, as part of the project, performed tasks like Impact analysis and Fit gap analysis.
- Involved in BRD preparation, Technical Design Phase, Development Phase and Testing of HCM 9.0.
- Developed various Data Conversion programs to export data to flat files as part of PeopleSoft Upgrade.
- Involved in customizations and retrofitting of PeopleSoft Online objects, Application Engine programs and SQR’s in HCM 9.0 modules.
- Used STAT tool for version control and project migrations.
- Involved in the SIT phase of HCM system.
- Involved in post-production support tasks of HR modules.
- Created unit test plans, test scripts, test scenarios and test data.
- Involved in the production support activities, which includes working on trouble tickets, SRs and CRs raised in the Remedy ticketing system.
- Used Control-M tool for PeopleSoft Job scheduling and batch monitoring.
- Involved in the documentation of the solutions for the trouble tickets and the recurrent issues.
- Worked on the operational support for Hewitt Associates.
- Developed new SQR Interfaces to capture Employee HR data.
- Coordinated/Supported the end users by resolving user issues on time.
- Worked on retrofitting and implementation of Tax Updates, Patches and Fixes provided by Oracle.
Associate Engineer
Pfizer, Inc.
04.2007 - 12.2008
- Involved in the Impact Analysis, Fit Gap Analysis Technical Design Phase, Build Phase and Testing of CRM and HCM modules.
- Involved in the Analysis and Retrofitting of customized SQRs, Application Engines, Application Packages and Application Message objects in Portal and HCM modules.
- Involved in the Reimplementation of HCM components.
- Performed customizations and retrofitting of PeopleSoft objects in Portal module.
- Involved in Build Phase of HCM and CRM modules.
- Performed retrofitting of PeopleSoft Application Engine and SQR’s.
- Involved in the retrofitting of People Code and Application Packages.
- Worked on the Integration between Portal and HRMS modules using Integration Broker.
- Implemented Single Sign-On (SSO) functionality from Portal to HCM and CRM systems.
- Prepared Data Mover Scripts to setup and migrate test data between different environments.
- Involved in the Testing Phase of Portal Module.
- Resolved various issues that are raised during SIT phase.
- I Was part of post-production support tasks of HR and Portal modules.
PeopleSoft Programmer Analyst
Varsun e Technologies Pvt. Ltd.
12.2005 - 03.2007
- Developed new PeopleSoft Objects starting from Fields, Records, Pages and Components etc.
- Customized and modified existing records, pages, components, menus using Application Designer to meet the Business requirements of the client.
- Used Process Scheduler Manager to make SQR available from within PeopleSoft and schedule various periodic reports.
- Implemented Application Packages and People Code to develop business process for Report Viewer.
- Customized the existing reports to meet business requirement of the client.
- Involved in the support and maintenance of the project.
- Developed Various Business Reports using SQR per client’s requirements.
- Used PS/Query tool to test the queries written in SQR and for building complex SQL.
- Developed PS Query’s to get the employee status and head count of each business unit integrate it to the Crystal Report Writer.
- Cloned the Crystal reports to SQR reports for better performance.
- Developed extensive People Code edits for business rules and validations using Application Packages.
Education
Bachelor of Engineering - Electrical and Electronics
University of Madras
Skills
- CRM Platforms: Sales Cloud
- CRM Platforms: Service Cloud
- Salesforce: Administration
- Salesforce: APEX
- Salesforce: LWC
- Salesforce: Data Modeling
- Salesforce: SOQL
- Salesforce: SOSL
- Salesforce: Data Import Wizard
- Salesforce: DataLoader
- Salesforce: DataLoaderio
- ERP: PeopleSoft HCM/CRM
- Languages: Java
- Languages: Java Script
- Languages: Apex
- Languages: PeopleCode
- Languages: PL/SQL
- Databases: Oracle 12c
- Databases: Oracle 11g
- Databases: Oracle 10g
- Databases: SQL Server
- Databases: DB2
- Deployment Tools: Change Sets
- Deployment Tools: GitHub
- Deployment Tools: Copado CI/CD
- Web Services: XML
- Web Services: XPath
- Web Services: XSLT
- Web Services: WSDL
- Web Services: SOAP
- Web Services: JSON
- Web Services: Restful
Certification
- Salesforce Certified Administrator (ADM-201)
- Oracle Certified PeopleSoft Application Developer
- Oracle PeopleSoft Partner Certified
Training
- Salesforce Certification Preparation for Platform Developer I
- Salesforce Design and Build Integration Solutions
Mobile
- Personal, 614-477-5387
- Work, 514-498-7245
Timeline
Senior Software Engineer
TriNet, Inc.
06.2021 - Current
Software Engineer II
TriNet, Inc.
08.2018 - 06.2021
PeopleSoft Consultant
ERP Analysts.
07.2017 - 07.2018
Data Conversion Lead Developer/SME
NetApp, Inc.
06.2016 - 07.2017
PeopleSoft Consultant
Republic Bank of Trinidad and Tobago
04.2016 - 06.2016
Lead Engineer
HCL Technologies Pvt. Ltd.
07.2014 - 03.2016
Senior Software Engineer
Hitachi Consulting Pvt. Ltd.
09.2013 - 06.2014
Software Engineer
NetApp, Inc.
05.2010 - 08.2014
Engineer Package Solutions
CSC India Pvt. Ltd.
12.2008 - 04.2010
Associate Engineer
Pfizer, Inc.
04.2007 - 12.2008
PeopleSoft Programmer Analyst
Varsun e Technologies Pvt. Ltd.
12.2005 - 03.2007
Bachelor of Engineering - Electrical and Electronics
University of Madras