Vijay Teli
Lincoln,RI
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Analyst
Digital Federal Credit Union
03.2022 - Current
- Manages the identity lifecycle, including creating, modifying, and deleting user accounts, groups, and profiles across diverse systems
- Administers access permissions, granting, modifying, and revoking access to systems and applications
- Manages and distributes system and application credentials
- Configures and maintains critical systems, including financial platforms, intranet, databases and payroll systems
- Responds to incidents, troubleshooting login issues, resolving security breaches, and implementing security process improvements
- Monitors system logs and data feeds to identify errors and anomalies, performing data analysis to ensure system health
- Skills: SQL, Networking, User interface design, cloud computing, Agile methodologies, Data modeling, API integration, Data Security Data analysis, System integration
Customer Support Associate
Cogito Corp
06.2021 - 03.2022
- Provided comprehensive customer support, troubleshooting application issues, managing customer accounts, and ensuring customer satisfaction
- Delivered technical support, collaborating with engineering teams, analyzing system data, and resolving technical problems
- Utilized Salesforce and Jira to track customer interactions, issues, and performance metrics for effective data management
- Identified trends in customer issues and collaborated with product teams on product enhancements, driving process improvement
- Skills: Networking, Operating system management, hardware, security configuration, virtualization, database administration, data backup and recovery
Skills
- Business process analysis
- Service-oriented architecture
- Web services
- Application integration
Certification
SQL for Data Science
Technical Support Fundamentals
Foundations of Cybersecurity
Timeline
System Analyst
Digital Federal Credit Union
03.2022 - Current
Customer Support Associate
Cogito Corp
06.2021 - 03.2022
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