VIJAYA A. DANNEERU
Cypress,TX
Overview
6
6
years of professional experience
Work History
AMAZON CUSTOMER SERVICE REPRESENTATIVE
Kohl's
07.2019 - Current
- Managed ly transactions using POS System, Microsoft Excel, and CRM Software at various roles including Cashier, Sales Associate, and Amazon Customer Service Representative.
- Boosted Kohl's Charge sales by 30% while orchestrating personalized customer service through tailored interactions, loyalty program implementation, and feedback surveys.
- Utilized Zebra Technology, Salesforce CRM, and AI chatbots to enhance online customer service, resulting in a 20% increase in customer satisfaction, 90% positive feedback, and 30% improved pick-up efficiency.
- Processed 400 Amazon return drop-offs daily using Zebra Technology for barcode scanning, inventory tracking, and asset management, while delivering fast, reliable customer service & ensuring safe warehouse operations.
- Maintained a presentable mens department through restocking, merchandising changes, and replenishing lost/damaged items while ensuring prompt fulfillment of online orders; Leveraged Point of Sale (POS) system, visual merchandising tools, and inventory management software to increase sales by 20%, enhance customer satisfaction by 15%, and boost revenue by 10%.
- Achieved 20% increase in sales, streamlined sales tracking processes, and improved sales goal accuracy through Excel, CRM software, and data visualization tools.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
LUMBER ASSOCIATE
Lowes
04.2025 - Current
- Dedicated Lumber Associate with extensive knowledge of building materials and construction processes.
- Skilled in inventory management and ensuring accurate tracking of lumber products in a fast-paced retail environment.
- Proficient at providing exceptional customer service by offering expert advice on lumber selection for various projects.
- Experienced in operating cutting machinery and safely handling lumber to meet specific dimensions and client needs.
- Strong commitment to maintaining a clean and organized workspace to uphold safety and efficiency standards.
- Helped maintain proper stock rotation practices by identifying slow-moving items for clearance promotions or markdowns.
BRANCH OPERATIONS
Republic Finance LLC.
09.2023 - 10.2024
- Enhanced branch workflow, boosting efficiency by 30% through new systems implementation, time-tracking software integration, streamlined communication channels, staff supervision, and resource allocation using Excel spreadsheets, ERP software, and project management tools.
- Enforced ISO compliance, quality assurance protocols, and safety regulations using ERP system, workflow automation software, and data analytics tools.
- Fostered a customer-centric culture in the branch through employee training programs, feedback collection mechanisms, and personalized customer communication initiatives, resulting in improved customer satisfaction ratings, increased customer retention rate, and growth in customer loyalty metrics.
- Maintained a 95% average customer satisfaction level by swiftly resolving issues through active listening, empathy, and timely follow-up.
- Implemented cost-saving initiatives & optimized budget allocation through utilization of risk management techniques, ROI analysis methodologies, and cash flow optimization strategies.
- Exceeded financial targets & key performance indicators by 25%, utilizing sales optimization techniques, cost-cutting initiatives, and forming strategic partnerships.
- Implemented feedback system & conducted customer surveys, Introduced loyalty programs to create a customer-centric environment within the branch.
- Led sales-force gross profit in all quarters of the year while spearheading a 25% annual net profit increase through implementing cost-cutting measures, introducing new sales strategies, and optimizing pricing, leveraging a Salesforce automation platform.
- Utilized Excel functions, Python libraries, and SQL queries to streamline calculations & enhance data manipulation efficiency, resulting in increased accuracy.
- Analyzed data using PivotTable, Power Query, VLOOKUP, and Conditional formatting to drive strategic decision-making.
- Supported overall branch operations by assuming responsibilities such as vault management or customer outreach as needed.
- Supported branch operations by maintaining an organized work area and adhering to all security procedures.
BRAND AMBASSADOR
Ralph Lauren
03.2021 - 08.2021
- Enhanced sales by 20-30% through personalized in-person shopping experiences, exclusive Ralph Lauren Connect program promotion, and credit reward enrollment.
- Worked to help maintain Ralph Lauren standards of product presentation. While also communicating with every customer about the quality of Ralph Lauren Polo products.
- Ensured customers received exceptional communication skills, and allowing customers to adhere to Ralph Lauren online software and ensuring and maintaining sales via in-store as well as online-shopping.
- Welcomed & interacted with 200 guests, fostering a friendly shopping atmosphere through smiles, positive language, and helpful gestures.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
SEASONAL SALES FLOOR ASSOCIATE
Tommy Hilfiger
10.2020 - 12.2020
- Provided customer service, increased sales by assisting customers with Tommy Hilfiger products, and utilized customer interaction & support skills.
- Organized sale-floor presentations, with different merchandise associated with the Tommy Hilfiger brand. Making sure all products are presented neatly and allow our guests to feel welcomed.
- Collaborated with managers to surpass sales goal, utilizing active listening & empathy to ensure a 20% increase in sales.
Education
Bachelor of Science - INTEGRATED STUDIES IN BUSINESS CONSUMER SCIENCE AND SOCIAL SCIENCE
University of Houston
Houston, TX05.2025
Skills
- Branch Management
- Team Leadership
- Customer Service
- Process Improvement
- Financial Management
- Data Analysis
- Communication and Interpersonal Skills
- Familiarity with relevant software and technology
- Proven sales skills, including upselling and cross-selling products
- Ability to meet or exceed sales targets and goals
- Flexibility to handle a variety of tasks and adapt to changes in the retail environment
- Ability to work in a fast-paced and dynamic setting
- Proficiency in data analysis to make informed decisions
- Ability to interpret and act upon key performance indicators (KPIs)
- Proven experience in identifying and implementing process improvements
- Ability to streamline operations for increased efficiency and reduced costs
- Skill in utilizing technology and data analytics to optimize processes
- Dedication to providing exceptional customer service
- Skill in addressing customer inquiries, concerns, and complaints
- Power tool operation
- Hand tool proficiency
- Heavy lifting
- Cutting techniques
- Wood handling
- Wood treatment
- Load building
- Yard organization
- Delivery processing
LANGUAGES
Hindi | Intermediate
Spanish | Intermediate
English | Native
Timeline
LUMBER ASSOCIATE
Lowes
04.2025 - Current
BRANCH OPERATIONS
Republic Finance LLC.
09.2023 - 10.2024
BRAND AMBASSADOR
Ralph Lauren
03.2021 - 08.2021
SEASONAL SALES FLOOR ASSOCIATE
Tommy Hilfiger
10.2020 - 12.2020
AMAZON CUSTOMER SERVICE REPRESENTATIVE
Kohl's
07.2019 - Current
Bachelor of Science - INTEGRATED STUDIES IN BUSINESS CONSUMER SCIENCE AND SOCIAL SCIENCE
University of Houston
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