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Sharp IT Manager with solid history of training staff to comply with information technology procedures. Intuitive and detail-oriented in detecting bugs and issues. Resourceful and goes extra mile to complete tasks. Accomplished technology and communications management professional with 14 years of industry experience. Strategically meets evolving business, management and service user needs. History implementing improved ICT policies to maximize operational efficiency.

Self-disciplined with experience in IT, customer service, and technical support. Adept at troubleshooting, diagnosing, and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in the organisation. I am a productive individual with a strong objective to acquire work experience and gain knowledge from the technical support team. Enthusiastic about helping customers set up accounts and configure networks. Adaptable to challenging situations and demanding deadlines.

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

• I possess proficiency in setting up and configuring various software and programs, including the Microsoft Office suite, email clients, and essential applications.
• I showcase adept troubleshooting skills, effectively resolving issues across diverse computer devices and systems to maintain uninterrupted workflow.
• My experience extends to managing networking tasks such as printer setup, phone configuration, and router management.
• Capable of efficiently setting up new phones and installing required applications to ensure seamless communication and productivity.
• I am knowledgeable in maintaining connections between devices, optimizing data flow, and enhancing operational efficiency.
• Proactively addressing IT-related problems is a hallmark of my approach, minimizing disruptions and preserving optimal functionality.
• I excel in implementing preventive measures to anticipate and mitigate potential IT issues, thereby ensuring system reliability.
• My experience includes managing IT infrastructure for large groups, overseeing and controlling more than 500 devices to uphold security and efficiency standards.
• I played an active role in the implementation of the Microsoft Dynamics AX ERP system in over 120 stores, managing 30 different administration levels.
• Proficient in managing point-of-sale (POS) systems, I ensure seamless integration with accounting systems for accurate financial reporting.
• I have a strong inclination for learning new software applications and a genuine passion for continuous professional development in the field of IT.

Vijaya Karanki

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Technical Consultant

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Bachelor of Science -

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Technical Consultant

Bachelor of Science -

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