Vijaya Vaka
Summary
- Driven customer-centric professional with 9 years’ experience managing customer relationships, developing new internal and external procedures, boosting revenue and reducing churn for SaaS companies. Excellent analytical, communication, and problem-solving skills with proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner. Some of my career achievements are:
- Boosted system performance and production efficiency by 48%, enabling a 23% reduction in client campaign costs through optimized Salesforce automations and integrations.
- Successfully led multiple Salesforce Lightning migrations, Apex/Visualforce customizations, and API-based integrations (REST, SOAP, Bulk, Metadata APIs) supporting mission-critical university operations.
- Championed code quality standards and peer reviews, ensuring maintainability, security, and adherence to best practices across all Salesforce environments.
- Partnered cross-functionally with Admissions, Registrar, Marketing, and PMO teams to deliver high-impact Salesforce projects on time and within scope, reducing manual effort by 30%.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Developer
Colorado State University Global
12.2016 - Current
- Developed high-level and detailed designs for Salesforce solutions, ensuring alignment with strategic business objectives.
- Collaborated with business stakeholders, including Admissions, Registrar, and Marketing teams, to gather requirements and translate them into scalable technical solutions.
- Led Salesforce Lightning, Apex, and Visualforce development, enforcing OOP best practices, design patterns, and coding standards.
- Led integrations with Campus Nexus Systems and implemented tools like SMS 360 for enhanced communication through Salesforce.
- Designed and implemented workflow rules, triggers, and custom objects to support business logic, streamlining processes and improving data accuracy.
- Managed multiple Salesforce environments, ensuring effective performance, scalability, and security across development, testing, and production.
- Created technical documentation, data models, and configuration guides to support training and knowledge retention for end-users and technical teams.
- Led technical implementations including data migration, configuration, development of custom interfaces, custom reports, and granular user access rights.
- Monitored, triaged, and responded to support tickets for customer issues acting as intermediary between client and engineering team.
- Identified opportunities for growth, process improvement, risk mitigation, and provided exceptional internal and external support.
- Established and maintained positive customer relationships to foster partnership and promote consistent contract renewals.
- In-depth analysis and reporting to client leadership enabling data-driven insights and decision making.
- Built and nurturing high-performance teams by providing constructive feedback, shield from client ambiguity and bridge communication gaps to ensure collaboration and success.
Salesforce Consultant
Pfizer, PA
PA
01.2016 - 11.2016
- Provided architectural guidance on Salesforce solutions, focusing on integration and data migration for Salesforce CRM.
- Led the customization of standard Salesforce objects (Accounts, Cases, Contacts) and implemented complex workflows and validation rules to support business needs.
- Designed and implemented Apex classes, triggers, and SOQL queries for custom functionality and data management.
- Oversaw deployment processes, managing sandbox environments and ensuring code stability and quality during production releases.
Education
Master of Computer Applications (M.C.A) -
Acharya Nagarjuna University
01.2006
Skills
- Customer Relationship Management
- Client Onboarding
- Project Management
- Team Leadership & Development
- Cross Cultural Communication
- Conflict Management
- Strategic Consulting
- Account Management
Accomplishments
Certified Salesforce Developer (DEV-401)
Certification
- Certified Salesforce Developer (DEV-401)
- Certified Salesforce Administrator (ADM-201)
- Certified Salesforce Business Analyst
Timeline
Senior Salesforce Developer
Colorado State University Global
12.2016 - Current
Salesforce Consultant
Pfizer, PA
01.2016 - 11.2016
Master of Computer Applications (M.C.A) -
Acharya Nagarjuna University