Vijayadurga Chunchu
HSBC
Warsaw,IN
7
years of professional experience
Results-driven IT Systems and Technology Support professional with over 6 years of experience in managing production infrastructure and troubleshooting complex technical issues. Skilled in end-to-end ticket management using ServiceNow, fostering effective communication with stakeholders. Strong background in systems administration and IAM/security best practices, with expertise in developing actionable documentation and leading knowledge-transfer sessions.
Work History
Site Reliability Engineer
5 Years 9 Months- Owned and supported AWS-hosted APIs for 300+ microservices in production, applying strong knowledge of API design, EC2, VPC, RDS, Lambda, Fargate, and Kinesis to drive reliability and operational readiness.
- Maintained platform reliability through monitoring, alerting, IAM controls, and CVE remediation, using Azure DevOps to track features, user stories, and follow-up items tied to incidents.
- Led root cause analysis on recurring production incidents, tracking follow-up actions to closure and turning findings into long-term reliability and operational improvements across the platform.
- Communicated incident status and resolution progress to stakeholders during high-impact production issues, translating technical details into clear updates while participating in on-call and escalation rotations.
- Led root cause analysis on recurring production incidents, tracking follow-up actions to closure and implementing findings for long-term reliability and operational improvements across the platform.
- Maintained platform reliability through monitoring, alerting, IAM controls, and CVE remediation, utilizing Azure DevOps to effectively track features, user stories, and follow-up items associated with incidents.
- Automated environment provisioning using Terraform and Python scripts, enabling repeatable infrastructure deployment for development, QA, and production environments.
- Authored and maintained AWS CloudFormation templates for Infrastructure as Code deployments, ensuring reliable and consistent provisioning across dev, test, and production environments.
- Developed and maintained clear, actionable runbooks by mapping end-to-end technical and business flows, and led knowledge transfer sessions to ensure support teams were fully ready for production support.
- Led incident response efforts, minimizing downtime through rapid root cause analysis.
Linux System Administrator
8 Months- Administered Linux production servers, ensuring system monitoring, patch management, and troubleshooting of infrastructure issues to maintain application reliability.
- Investigated recurring network and disk I/O performance issues using system logs and kernel diagnostics, optimizing configurations to improve system stability.
- Automated routine operational tasks with Bash scripts, streamlining system checks and enhancing overall operational efficiency.
- Automated routine operational tasks using Bash scripts, reducing manual system checks and improving operational efficiency.
- Monitored application health, logs, and service status to ensure availability of internal business systems, minimizing service disruptions.
Education
M.S. - Computer Science
B.S. - Information Technology
Skills
AWS infrastructure
AWS infrastructure management
Container orchestration
CI/CD tools
Incident management
System observability and monitoring
Incident monitoring tools
Programming languages
Distributed Messaging
Messaging & Streaming: Kafka
IT service management
Version control proficiency
Timeline
Site Reliability Engineer
HSBC
01.2020 - 10.2025Read More
Linux System Administrator
BrownGreer PLC
04.2019 - 12.2019Read More
GITAM University
B.S. from Information Technology
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Wright State University
M.S. from Computer Science
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