Vijaya Laxmi Sankar
Franklin,TN
Summary
Over 7+ years of experience in IT industry. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Motivated professional offering in adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experience Working at onsite location (London, UK) for completion of a complex ‘P11D Project’ for clients and received appreciation for meeting a tight deadline with great accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR. Lead Quality Analyst | CX UK Payroll
Amazon Development Center India Pvt. Ltd
07.2021 - 05.2023
- Worked as a Senior Lead Quality Analyst with CX UK Payroll team which is a team offering continuous resolution support through service desk
- To address queries through a ticketing tool and provide resolutions adhering to strict SLAs
- To enhance or replace the existing solutions keeping customer obsession, always in mind
- To attend to client inputs, route them to internal teams and validate the processing of the same
- To adhere to and work as per the strict schedules
- To communicate effectively in order to escalate and report the issues that require attention by meeting with the key stakeholders
- To identify key findings of recurring issues and engage relevant internal teams to review the findings and arrive at solutions
- Conducting and leading brainstorming sessions engaging all the team members to arrive at solutions.
- Performed quality assurance to assess data and validate results.
- Developed actionable roadmaps for improving workflows and processes.
- Determined operational objectives by studying business functions and evaluating output requirements and formats.
- Documented procedures for performing tasks such as data collection and manipulation.
- Assisted in training staff on how to use analytical tools effectively.
- Integrated standardized tools and templates to streamline cross-functional project management.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Developed financial models to analyze data and identify potential risks.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Interpreted and interrelated research data to develop integrated business analysis and projections.
- Identified opportunities for process improvements across the organization.
- Reported on common sources of technical issues or questions and made recommendations to product team.
- Analyzed key performance indicators to identify effective strategies.
- Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines.
- Developed strategies to optimize operational efficiency and reduce costs.
- Designed test plans to ensure quality assurance standards were met.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Advised senior leaders on ways that analytics could improve decision making processes.
- Conducted workplace compliance training to reduce liability risks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
Payroll Training | Sr. Lead
Amazon Development Center India Pvt. Ltd
- Worked as Lead to a training team initiating an in-depth training course material on UK Statutory and Legislation for Payroll Processing, for new joiners training
- Implemented training successfully for fresh graduates as well experienced candidates to fit in the project requirement of the teams
- Regularly lead the assessments schedule to launch confident and knowledgeable trained associates into teams
- Have been the one Lead POC for training team for the entire UK Payroll team for Hyderabad Amazon location
- This initiative by me has been highlighted as a major milestone achievement as there have been no fresh college graduates hired for UK Payroll team ever before and the launch and successful operation of training team has carved a niche’ for future hiring process in the team
- This has helped with the decrease of hiring budget revenue of UK Payroll team by higher hierarchy and received outstanding appreciation for the innovative implementation and successful outcome
- Leading teams as a dedicated trainer and along with creation of training materials was helpful for the entire team to get a deeper understanding into the Legislation and Statutory policies, which has helped to bridge the knowledge-gap for increase in productivity.
GRC | Lead Consultant
Amazon Development Center India Pvt. Ltd
- Worked as a Lead Consultant for Governance, Risk and compliance team which checks the standard operating procedures followed by the internal operating teams during Payroll processing
- To document the findings clearly by attaching screenshots as evidences for activities performed by Payroll Operations team during Payroll processing
- To highlight any variances through the evidences for further explanation and understanding
- To be vigilant of the entire Payroll process including the summary of payments to employees and all the third-parties including the Governing authority (HMRC) including the related numbers.
- Monitored ongoing progress of projects, ensuring all deliverables were met according to timeline deadlines.
- Identified opportunities for process improvement within existing systems and procedures.
- Drafted proposals tailored specifically for each client's unique requirements.
- Assisted in developing and implementing different workflows and communication processes.
- Developed and implemented new procedures to facilitate business growth.
- Developed end-to-end project technical approach plans using client's data, systems, business and teams.
- Collaborated with cross-functional teams to develop innovative strategies for achieving desired outcomes.
- Implemented quality assurance protocols for new processes or products prior to launch.
- Crafted initiatives and solutions to deliver strategic objectives.
GLOBAL VIEW | QUALITY ANALYST
ADP PVT LTD.
01.2008 - 10.2012
- Worked in Global View UK team offering payroll implementation and end to end payroll solutions to UK clients using the SAPHCM application
- Testing of the ad-hoc implementations done by the Development team based on client requirements in the SAP-HCM environment
- Documenting the test cases step-wise
- Giving a ‘Go’ based on the testing, to move the updates to Dev environment.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Documented nonconformities found during inspections and reported them appropriately.
- Met project scope and delivery dates by planning optimal testing schedules.
- Produced test scripts for new automated software testing rounds.
- Maintained quality assurance procedure documentation.
- Completed unit and regression tests on software and individual modules.
- Leveraged Six Sigma principles to identify and communicate compliance risks and quality improvement opportunities.
- Conducted root cause analysis to investigate the source of problems in production process.
- Identified training opportunities to drive increased levels of quality through various projects.
- Developed testing plans for new products based on customer requirements.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Created and maintained database of common and known testing defects.
- Assisted in the development of Quality Assurance procedures and protocols.
- Documented, triaged and managed defects in tool and worked with developers to facilitate timely resolutions.
- Created and optimized automated testing tools for repetitive tasks.
- Monitored and facilitated bug resolutions to optimize software.
- Contributed to business growth by confirming customer satisfaction with service and quality.
ADP FREEDOM | ANALYST
ADP PVT LTD.
- Worked in ADP freedom team offering a unique web-based service with variable levels of payroll service to clients
- MS Payroll Processing - Piloted and trained the team in the Payroll processing at Hyderabad
- Commendable knowledge on processing of Payrolls for UK clients as per the Statutory requirements and Legislation
- Pursued the role of SME and Service Champion, by taking up the responsibility of handling the team and their queries
- Escalating and resolving issues on a timely basis and extensive support to the team during peak times
- Trained 4 junior associates to reach the level of SME
- Automation of few important repetitive tasks using XML.
- Assessed company operations for compliance with safety standards.
- Maintained user confidence and protected operations by keeping information confidential.
- Conducted detailed analysis on key trends and findings to summarize findings for leadership.
- Identified opportunities for process improvements across the organization.
- Examined system issues and applied resolutions to reduce downtime.
- Implemented strategies for automating manual processes within the organization.
- Provided recommendations based on data analysis results.
- Developed strategies to optimize operational efficiency and reduce costs.
- Performed quality assurance to assess data and validate results.
- Interpreted and interrelated research data to develop integrated business analysis and projections.
P11D | Senior Process Executive
ADP PVT LTD.
- The process of reporting the non-monetary benefits received by employees to HMRC (Her Majesty's Revenue and Customs (UK)) during the End of year
- Traveled to the onsite location - ADP UK, Chertsey, United Kingdom and worked closely with BU for completion of this project
- Provided guidance on process optimization initiatives to maximize efficiency.
- Maintained up-to-date records of all changes made throughout the life cycle of each project.
- Assisted in developing proposals for new products or services based on customer requirements.
- Adhered to quality standards while performing regular audits throughout the organization.
- Delivered accurate and on time service to clients and successfully completed this project in the year of 2010, hence avoiding payment of any penalty by ADP to HMRC.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated meetings with stakeholders to discuss progress updates and resolve conflicts.
- Researched and investigated continuously to pinpoint process improvements needed to elevate company's efficiency and success.
- Trained staff on new procedures and provided ongoing support for existing processes.
Switch Live Process | Jr. Process Executive
ADP PVT LTD.
- This is to verify the entire process of implementation and approving the client to go Live in ADP freedom application
- Piloted the Switch Live process
- Managed the process adhering to guidelines, prepared the documentation and checklists required and interacted with Onsite team as per the requirement
- Have been the POC for the entire process and trained associates to hand-over for future objectives.
- Performed quality assurance testing on new system implementations.
- Developed strategies to automate manual tasks within the organization.
- Developed and implemented procedures to streamline business processes.
- Analyzed customer data and identified areas for process improvement.
- Reviewed internal documents to ensure compliance with regulations.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Education
DIPLOMA IN PAYROLL MANAGEMENT -
Institute of Payroll Professionals & Worcester University, London
01.2009
MBA -
Osmania University
01.2007
B.Sc (MECS) -
Osmania University
01.2004
Skills
- Quality Management
- Project Management
- Agile Scrum
- Meticulous and detail-oriented with strong grasp of conceptual and analytical skills
- Independent and self-motivated to strive in a dynamic environment
- Possess effective interpersonal and active listening skills and work well with people of all levels
- Strong leadership and management skills
- Proficient in Microsoft office applications such as Word, Excel and PowerPoint
- Risk Mitigation
- System Analysis
- KPI Analysis
- Report Preparation
- Regulatory Compliance
- Issue Identification
- Documentation and Reporting
- Information Gathering
- Root Cause Analysis
- Workflow Analysis
- Audit Support
- Evidence-Based Decision Making
- Cost Control Programs
- SQL and Databases
- Financial Management
- Data Integrity Assurance
- Strategic Planning
- Risk Analysis
- Quantitative Research
- Data Processing
- Data Research and Validation
- Team Collaboration and Leadership
- Preliminary Conclusions and Recommendations
- Trend Analysis
- MS Excel
- Analytical Thinking
- Statistic Analysis Expertise
- Corrective Action Planning
- Incident Reporting
- Process Improvements
- Compliance Analysis
- Continuous Improvement
- Excel Proficiency
- Finance
Certification
- Certificated Practitioner certificate in Payroll Management endorsed from ‘The Institute of Payroll Professionals’ - UK
- Certified Scrum Master
- Certified Agile Practitioner
- Certified MS Excel Professional
- Certified ADP Freedom Payroll Professional
Accomplishments
- Regularly appreciated in multiple forums for taking proactive initiatives to address issues and co-ordinate with internal teams for addressing the key issues to resolution
- Awarded Idea of the Quarter for the initiative to form a separate new Training team, prepared complete course material on UK Statutory which would help in new joiners training, which was not existing earlier
- Consistently been promoted year after year from Junior Associate to Senior Process Associate in 2009, then Quality Analyst in 2010 and to Lead Analyst in 2011
- Recognized for Quality, Client interface, highest Productivity, and Commitment with Monthly Rewards and Recognitions
- Earned recognition from managers & Clients for meeting tight deadlines and 100% accuracy
- Regularly acknowledged by management team for innovative ideas and suggestions for process improvements and automations
- Initiated the event of a One-day Symposium on “What does it take to get hired?” in MBA
- Participated in Management Events during the course of MBA
- Stood First in Music Competition conducted in the college
- Received an award from Ex- Chief Minister, Sri Chandrababu Naidu, for winning First Prize in Music Competition during school days
- Won various prizes in Elocution, Debate and Music competitions at school and college
Personal Information
- Date of Birth: 09/14/84
- Nationality: Indian
- Marital Status: Married
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Tamil
Professional
References
References available upon request.
Timeline
SR. Lead Quality Analyst | CX UK Payroll
Amazon Development Center India Pvt. Ltd
07.2021 - 05.2023
GLOBAL VIEW | QUALITY ANALYST
ADP PVT LTD.
01.2008 - 10.2012
Payroll Training | Sr. Lead
Amazon Development Center India Pvt. Ltd
GRC | Lead Consultant
Amazon Development Center India Pvt. Ltd
ADP FREEDOM | ANALYST
ADP PVT LTD.
P11D | Senior Process Executive
ADP PVT LTD.
Switch Live Process | Jr. Process Executive
ADP PVT LTD.
DIPLOMA IN PAYROLL MANAGEMENT -
Institute of Payroll Professionals & Worcester University, London
MBA -
Osmania University
B.Sc (MECS) -
Osmania University
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