Vijayant (VJ) Singh

Created and executed on futuristic customer experience process across Aviation business.

• Improved preference score by 30% points
• Reduced Commercial complaints TAT by 70%
• Performed Kaizens at Customers to drive savings worth $50MM.

Led Operations and Commercial team handling a P&L of $500MM+ revenue/year.

• Grew business 2X with a Backlog of $50B+, revenue worth $1.5B delivered.
• 17 sales campaigns win rate of 95% and increased margin by 10%.
• Won biggest order in Aviation history - $24B with Air Asia and all team members won awards for turnaround performance.

Led 220 member digital team across US, China, Dubai and India to drive reliability of GE and partner's fleet of 36,000 engines ,asset base of $100B+

• Delivered turnaround performance with100% revenue growth at 30% reduced cost. Established 2 new hubs - Dubai and India.
• Was Awarded highest Aviation leadership award for Innovation.

Led global team across US, Europe, Asia and China delivering strategic initiatives for growth, driving NPS process and foray into adjacent/new markets

• Delivered $50MM+ in additional margins, 5 new commercial plays,
• Increased NPS by 15% and completed largest acquisition of GE Aviation with Avio.

Spearheaded customer connects to identify sales opportunities, create winning strategies and sustain loyal customer base.

• Strategy, engagement plans and Value sell led to 75% win rate from 45% earlier.
• NPS increased by 12% points by actively listening to customers pain points

Created innovative strategies to drive customer engagement and Campaign win with LCA for 100+ aircraft and increased Cust Sat score by 20 points.

Created business strategy, organization structure and integrated solutions for GE as a big player in Organized retail infrastructure segment.

• Delivered $15MM of orders and $100MM in assets.
• Was given GE management growth Award for 15X growth in assets & sales.

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

• Delivered revenue worth $3.5M across US and Europe in 2004, 2.5X ‘03 revenue.