Vijaykumar Bandgar

• Maximized hotel revenue through effective upselling,

contributing to a 33% profitability increase in Year 2024.

• Oversaw all the front desk agents in providing smooth and

efficient service in compliance with hotel brand

standards.

• Responded to guest questions and inquiries, using hotel

and local area knowledge to provide helpful

recommendations.

• Managed guest accounts with zero error, reviewing

cashiers' reports and verifying balances, banks, and

deposits.

• Encouraged mutual trust, respect, and cooperation

among team members.

• Ensured smooth and efficient running of shifts, delivering

daily shift briefings to advise team of special events or

VIP guests.

• Kept files organized and up-to-date for accurate

record-keeping purposes.

• Sourced and ordered office supplies within allocated

budget.

• Reported potential safety issues with the facility, operational procedures, or staff behavior to protect guests and personnel while minimizing legal liability.
• Administered office budget, maintained records, and tracked expenses to achieve financial targets.
• Orchestrated staff meetings to maintain open communication and quickly address concerns.
• Met budget targets and quality standards by proactively leading team members and monitoring operations.
• Communicated with management via email or phone message to report issues needing attention.
• Established friendly relationships with regular guests, members, and residents.
• Secured building and walked grounds, fostering health and safety of employees and guests.
• Oversaw general upkeep of public areas and restrooms.
• Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
• Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances
• Working on SAP.

• Customer Satisfaction (Guest Feedback, Social Media Review)
• Financial Performance (Up selling, Room Revenue, Operation Auditing)
• Welcomes guests and fosters customer loyalty through his/her friendly manner
• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers
• Supervises the management of debtors, group and individual guest invoicing and cash operations
• Monitor all Lobby executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Prepare monthly and daily revenue report (DBR) and circulate to all HOD's
• Prepare Room revenue and occupancy forecast take action on rate strategies
• Is involved in recruitment of new team members for front office
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Worked on IDS

• Created positive work environment for employees and delivered exceptional customer service.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Took care of customer problem escalated by other staff members.
• Verified customer credit to establish payment method for accommodations.
• Managed team of front desk agents, supervising personnel in issue resolution.
• Assisted guests at check-in, providing information on various services within hotel.
• Built and maintained productive relationships with employees.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
• Worked on WINHMS.

• Greets the VIP guests of the hotel
• Answered guests inquire, handle complaints, and attend to the needs of the guests
• Approved and sign for allowances, rebates etc., as required by Front Office Cashier
• Authorized charges to be made for late departures and/or compliments on them
• Responsible for front office operation during the absence of Front Office Manager
• Approves the working schedule for the front office attendants and submits them to Front Office manager
• Assigns and Approves Duty roster for all Front desk staffs
• Maintain Cleanliness of lobby and public areas, lights and as well as front office Staff In proper
• Taking guest feedback on departure
• Handling Room Reservation
• Following up with daily traces & Occasions
• Escorting guest to the room
• Worked on IDS Software

• Handled guest complaints and offered complimentary services for hardship cases.
• Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
• Mentored new employees, demonstrating best methods for servicing clients and guests.
• Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
• Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
• Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
• Delegated work to staff, setting priorities and goals.
• Built and maintained productive relationships with employees.
• Worked on IDS.

• Managed customer complaints and rectified issues to complete satisfaction.
• Welcomed large volume of guests and improved overall customer service.
• Maintained important files.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Handled incoming calls and directed callers to appropriate department or employees
• Mentored new employees, demonstrating best methods for servicing clients and guests.
• Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
• Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share
• Worked on IDS software

• Handling Check-in and Check-out
• Assigning rooms for the arrivals
• Handling room reservations
• Maintaining guest preferences & history
• Taking guest feedback on departure & the same to be informed to the FOM
• Preparing cashier & (DSR) Daily Sales Reports
• Preparing weekly roaster
• Preparing night audit & maintaining reports for the same
• Handling petty cash & preparing IOU for the same
• Solving guest queries
• Worked on IDS Software.

• Handling Check-in & Check-out
• Taking guest feedback at departure
• Updating Guest Details & Maintaining guest preferences & history
• Preparing shift end Reports
• Preparing Cashier Reports
• Worked on IDS Software.