Vijay Kumar Nama
Canton,MI
Summary
Accomplished Sales Manager offering 10+ years of experience developing and maximize sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
10
10
years of professional experience
Work History
Sales Manager
Pande Grocers Canton
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Earned the trust and confidence of customers by maintaining a calm and convincing presence.
- Engaged with both prospective and current clients to explore how our products and services can fulfill their requirements.
- Addressed customer grievances and conducted negotiations, ensuring issues were amicably settled.
- Bargained over prices, sales conditions, and service contracts.
- Kept abreast of the latest developments in our products, services, and the wider industry.
- Collaborated with the sales department to hit targets and consistently fulfill quotas.
- Initiated new client relationships through direct outreach and personal engagement with prospective leads.
- Cultivated lasting connections with clients and the local community to foster sustainable business expansion.
Sales Representative Team Leader
Anand Bazaar
05.2016 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
Indian Grocery
05.2014 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
MBA - Marketing And Sales
Bharatiya Vidya Bhavan
Hyderabad, TelanganaBBA - Ecommerce
Osmania University
Hyderabad, TelanganaSkills
- Relationship Building
- Sales team training
- Client Relationship Management
- Sales strategy development
- Account Management
- New Business Development
- Analytical problem solver
- Performance Management
- Direct Sales
- Marketing strategy
- Operations Management
- Sales expertise
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Manager
Pande Grocers Canton
01.2023 - Current
Sales Representative Team Leader
Anand Bazaar
05.2016 - 12.2022
Sales Associate
Indian Grocery
05.2014 - 04.2016
MBA - Marketing And Sales
Bharatiya Vidya Bhavan
BBA - Ecommerce
Osmania University
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