Vijith Chandrasena

Professional with over ten years of experience in Sales Management and Guest services, specializing in optimizing operations and enhancing customer satisfaction. Proven leadership skills in navigating hospitality standards, and developing strategies to foster customer loyalty. Expertise in analyzing customer requests and resolving issues effectively, with a strong focus on documentation and product knowledge. Recognized for exceptional communication skills, and consistently receiving positive customer feedback. Diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns, and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator, recognized for consistently receiving excellent customer feedback. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.