Vijoleta Djukic
Chicago,IL
Summary
With a proven track record at Northwest Community Hospital, I excel in patient confidentiality and critical thinking, enhancing patient access services and resolving billing discrepancies efficiently. My expertise in registration management and problem-solving aptitude significantly improved patient satisfaction and streamlined administrative processes.
Overview
20
20
years of professional experience
Work History
Patient Service Specialist
Northwest Community Hospital
Arlington Heights, IL
07.2016 - Current
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured all required documentation was completed accurately before submitting claims.
- Maintained strict confidentiality when dealing with sensitive information.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Created weekly reports summarizing activity within the department.
- Identified trends in denials or rejections of claims and worked to resolve them quickly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Guided patients through the completion of consent and other required medical forms.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
EKG Technician
Northwest Community Hospital
Arlington Heights, IL
05.2005 - 11.2012
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Maintained accurate records of patient data, test results, and other relevant information.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Calibrated equipment regularly to ensure accuracy of test results.
- Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Ensured that all safety protocols were followed at all times while performing EKG tests on patients.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Prepared reports summarizing patient data collected from EKG tests for review by physician.
- Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
- Checked the condition of electrodes before each use to confirm proper functioning.
- Maintained cleanliness in the lab environment by sterilizing instruments after use.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Observed strict confidentiality when handling patient information according to HIPAA regulations.
- Performed equipment diagnostics, troubleshooting and evaluations.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated test or assessment results to medical professionals.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Adjusted settings or positions of medical equipment.
Education
Ekg Technition - Medical
Medical Career Institute
Chicago, IL01-2005
High School Diploma -
Taft High School
Chicago, IL06-2000
Skills
- Patient confidentiality
- Registration management
- Patient check-in
- Patient identity verification
- Complaint processing
- EMR
- Scheduling appointments
- Medical Records Management
- Negotiation
- Clinical data entry
- System updates
- Professionalism
- Document filing
- Multitasking Abilities
- Public Speaking
- Critical Thinking
- Patient documentation
- Problem-solving abilities
- Interpreting physician orders
- Documentation skills
- Problem-solving aptitude
Languages
Serbian
Professional
Croatian
Professional
Bosnian
Professional
Timeline
Patient Service Specialist
Northwest Community Hospital
07.2016 - Current
EKG Technician
Northwest Community Hospital
05.2005 - 11.2012
Ekg Technition - Medical
Medical Career Institute
High School Diploma -
Taft High School
Similar Profiles
Alex GallezoAlex Gallezo
Oncology Staff Registered Nurse at Northwest Community HospitalOncology Staff Registered Nurse at Northwest Community Hospital
Eric MuellerEric Mueller
Patient Access Representative at Northwest Community HospitalPatient Access Representative at Northwest Community Hospital
Kristen DemtschenkoKristen Demtschenko
Registered Nurse at Northwest Community HospitalRegistered Nurse at Northwest Community Hospital
CHANEL M. HUNTERCHANEL M. HUNTER
Pediatric Emergency Registered Nurse (PRN) at Northwest Community HospitalPediatric Emergency Registered Nurse (PRN) at Northwest Community Hospital
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation