Vika Maliu
Mesa,AZ
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Rental Sales Agent
Enterprise Rent-A-Car
Mesa, Arizona
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
Homewood Suites by Hilton
Front Desk Executive & Administration
Chandler, AZ
02.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
Ticketing Agent
Allegiant Air
Mesa, Arizona
02.2018 - 12.2019
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Input customer reservations, payment sources and contact details into Sabre system.
IT Help Desk Agent
American Airlines
Phoenix, AZ
07.2016 - 08.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
System Support Specialist
American Airlines
Phoenix, AZ
12.2008 - 07.2017
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Certificate - Tourism And Travel Management
The Bryman School - Slc
Slc Utah08.1981
Skills
- Guest Services
- Service Quality
- Information Updates
- Travel Itineraries
Timeline
Homewood Suites by Hilton
Front Desk Executive & Administration
02.2022 - Current
Ticketing Agent
Allegiant Air
02.2018 - 12.2019
IT Help Desk Agent
American Airlines
07.2016 - 08.2018
System Support Specialist
American Airlines
12.2008 - 07.2017
Rental Sales Agent
Enterprise Rent-A-Car
Certificate - Tourism And Travel Management
The Bryman School - Slc
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