VIKA TUKIA
Laie,HI
Summary
Experienced IT Consultant with over 3 years in technology optimization and support management. Proficient in system configuration, troubleshooting, and providing effective solutions. Recognized for proactive problem-solving and improving user experience. Dedicated to driving innovation and achieving excellence in IT
Overview
6
6
years of professional experience
Work History
IT Technical Consultant
JM - Information Brigham Young University - Hawaii
1 2023 - Current
- Managed and coordinated technical support for over 500 users, including faculty, staff, and officers, resolving computer, software, and network issues.
- Provided phone-based troubleshooting for an average of 15 users weekly, guiding them through the resolution of technical problems.
- Administered and resolved laptop login issues for new faculty members and facilitated software updates to ensure smooth operation.
- Monitored network performance and developed solutions for recurring issues, improving the overall efficiency of the technical support process.
Spotlight Operator
Polynesian Cultural Center (PCC)
03.2022 - 01.2023
- Managed follow spot lighting for 5 weekly performances at PCC, ensuring optimal illumination and visual impact.
- Conducted pre-show cleaning and maintenance for lighting across 5 catwalks, repairing an average of 3 lights per performance.
- Executed precise cueing techniques to ensure seamless integration with stage action and enhance overall show quality.
- Maintained high attention to detail, minimizing disruptions and ensuring consistent lighting quality for audience satisfaction.
Substitute Teacher
Latter Day Saints Eua Middle School , Tonga
06.2018 - 01.2020
- Designed dynamic learning experiences for 25 students per class in English, computer science, and life skills, promoting fluency and independent learning.
- Achieved a 20% improvement in English and problem-solving skills through targeted instruction and personalized support.
- Adjusted teaching methods for diverse learners, increasing student engagement and performance by 15%.
- Collaborated with colleagues to address challenges, tracked student development, and provided feedback to stakeholders for continuous improvement.
Education
B.S in Information Technology -
Brigham Young University - Hawaii
Skills
Course
CIS 101 Beginning Programming
CIS 200 Fundamentals of Information
CIS 202 Object-Oriented Programming
CIS 205 Discrete Mathematics
IT 224 Computer Hardware and Systems
IT 240 Web Design
IT 280 Computer Networking
IT 310 Data Engineering and Machine Learning
IS 350 Database Management Systems
IT 320 System Administration
IT 327 Server Administration
Skills
Web Development: HTML, CSS, JavaScript
Programming Languages: Java, [Any other languages you know]
Network Administration: [Relevant courses or certifications if applicable]
Problem-Solving: Strong analytical and troubleshooting abilities
Communication Skills: Effective written and verbal communication
Leadership Abilities: Proven experience in leading teams and projects
Teamwork and Collaboration: Experience working in diverse team environments
Adaptability and Flexibility: Ability to quickly adjust to new challenges and environments
Languages
tagalog
Full Professional
Tongan
Native or Bilingual
English
Full Professional
Timeline
Spotlight Operator
Polynesian Cultural Center (PCC)
03.2022 - 01.2023
Substitute Teacher
Latter Day Saints Eua Middle School , Tonga
06.2018 - 01.2020
IT Technical Consultant
JM - Information Brigham Young University - Hawaii
1 2023 - Current
B.S in Information Technology -
Brigham Young University - Hawaii