VIKA TUKIA
Laie,HI
Summary
Experienced IT Consultant with over 3 years in technology optimization and support management. Proficient in system configuration, troubleshooting, and providing effective solutions. Recognized for proactive problem-solving and improving user experience. Dedicated to driving innovation and achieving excellence in IT
Overview
6
6
years of professional experience
Work History
IT Technical Consultant
JM - Information Brigham Young University - Hawaii
1 2023 - Current
- Managed and coordinated technical support for over 500 users, including faculty, staff, and officers, resolving computer, software, and network issues.
- Provided phone-based troubleshooting for an average of 15 users weekly, guiding them through the resolution of technical problems.
- Administered and resolved laptop login issues for new faculty members and facilitated software updates to ensure smooth operation.
- Monitored network performance and developed solutions for recurring issues, improving the overall efficiency of the technical support process.
Spotlight Operator
Polynesian Cultural Center (PCC)
03.2022 - 01.2023
- Managed follow spot lighting for 5 weekly performances at PCC, ensuring optimal illumination and visual impact.
- Conducted pre-show cleaning and maintenance for lighting across 5 catwalks, repairing an average of 3 lights per performance.
- Executed precise cueing techniques to ensure seamless integration with stage action and enhance overall show quality.
- Maintained high attention to detail, minimizing disruptions and ensuring consistent lighting quality for audience satisfaction.
Substitute Teacher
Latter Day Saints Eua Middle School , Tonga
06.2018 - 01.2020
- Designed dynamic learning experiences for 25 students per class in English, computer science, and life skills, promoting fluency and independent learning.
- Achieved a 20% improvement in English and problem-solving skills through targeted instruction and personalized support.
- Adjusted teaching methods for diverse learners, increasing student engagement and performance by 15%.
- Collaborated with colleagues to address challenges, tracked student development, and provided feedback to stakeholders for continuous improvement.
Education
B.S in Information Technology -
Brigham Young University - Hawaii
Skills
Course
Languages
tagalog
Full Professional
Tongan
Native or Bilingual
English
Full Professional
Timeline
Spotlight Operator
Polynesian Cultural Center (PCC)
03.2022 - 01.2023
Substitute Teacher
Latter Day Saints Eua Middle School , Tonga
06.2018 - 01.2020
IT Technical Consultant
JM - Information Brigham Young University - Hawaii
1 2023 - Current
B.S in Information Technology -
Brigham Young University - Hawaii
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