Summary
Overview
Work History
Education
Skills
Timeline
Generic

vika vehikite

San Jose,CA

Summary

Compassionate Activity Director with background in maintaining organization while planning and coordinating activities. Knowledgeable in evaluating residents' needs and conducting group activities to improve quality of life. First-rate interpersonal, organizational and persuasive skills. Thoughtful Activity Director with skills in applying judgment and maintaining confidentiality of information. Superb planning, scheduling, and coordination skills. Seasoned Activity Director with background in planning, coordinating and implementing a variety of recreational events and activities. Strengths include creative problem-solving skills, effective communication abilities, and strong leadership qualities. Previous roles demonstrate significant impact on enhancing community engagement and promoting active lifestyle among participants.

Overview

9
9
years of professional experience

Work History

Activity Director

Merrill Gardens
San Jose, California
03.2025 - Current
  • Developed program themes to promote community involvement and enjoyment.
  • Monitored participant feedback to enhance future programming efforts.
  • Collaborated with community organizations to expand activity offerings.
  • Implemented safety protocols to ensure a secure environment for participants.
  • Managed supplies and materials needed for recreational programs effectively.
  • Created monthly activity calendars with a variety of recreational options.
  • Assisted residents with physical activities such as walks and exercise classes.
  • Designed and led activities in crafts, music and sports.
  • Maintained accurate records of participant attendance and progress notes.
  • Worked closely with families to ensure that their loved ones were receiving appropriate care.
  • Provided one-on-one support to those who required additional assistance.
  • Adapted existing activities or developed new ones to meet the changing needs of participants.
  • Trained staff on activity facilitation and participant engagement techniques.
  • Organized events such as holiday parties, bingo nights, and movie screenings.
  • Planned and published calendar of events for facility.
  • Implemented activities to provide amusement and socialization for residents.
  • Consulted with staff and other professionals to discuss activities.
  • Coordinated transportation services for offsite activities when needed.
  • Developed and implemented engaging activities for seniors in long-term care facilities.

Security Officer

Trident Security
Cupertino, CA
03.2022 - 03.2023
  • Checked for safety hazards, and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on the premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations, as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security-related activities.
  • Performed first aid and CPR, when necessary, during emergency situations.
  • Emergency situations.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up to date on current security trends and best practices.
  • Investigated any suspicious persons or vehicles on the premises, and contacted the appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, and maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Provided assistance to other departments as needed, such as deliveries from vendors or contractors.
  • Addressed problems quickly, and reported clear information while working under minimal supervision.
  • Responded promptly to alarms and incidents, managing emergency situations effectively.
  • Conducted regular patrols to detect and deter unauthorized activities.

Security Officer

Allied Universal Security Services
Burlingame, CA
03.2019 - 02.2021
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Maintained accurate logs of all security related activities.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Operated communication systems between officers stationed throughout the facility.

Dispatcher

G4S Secure Solutions
Burlingame, CA
09.2017 - 11.2018
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Participated in team meetings discussing changes in procedures or processes.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Recorded results of service calls to create report summaries for senior management.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Monitored changes in delivery schedule and communicated changes to customers.

Lead Manager

Sunrise Assisted Living
Palo Alto, CA
05.2016 - 02.2017
  • Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
  • Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
  • Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
  • Assisted in resolving complex issues or escalated them as appropriate to senior managers.
  • Identified opportunities for process improvement within the organization.
  • Maintained a working knowledge of current industry trends and developments relevant to the team's area of responsibility.
  • Ensured compliance with all applicable laws, regulations and standards related to the role's responsibilities.
  • Organized cross-functional activities between different groups in order to achieve common goals.
  • Developed strategies for increasing efficiency while minimizing costs associated with resources usage.
  • Performed research into new technologies that could improve the effectiveness of existing systems.
  • Responded to customer inquiries and complaints professionally.
  • Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
  • Promoted customer service by requiring associates to promptly greet and assist customers.
  • Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Trained new staff on care protocols and operational procedures.
  • Managed inventory of supplies and equipment needed for operations.
  • Conducted regular assessments of resident needs and preferences.

Education

High School Diploma -

Tafuna High School
Pago Pago, AS
04-2012

Associate of Arts -

College of Milipitas
Milpitas, CA

Skills

  • Document Management
  • CCTV Surveillance
  • Performance scheduling
  • Customer service
  • Public speaking0
  • Communication coordination
  • Surveillance monitoring
  • Incident investigation
  • Access control enforcement
  • Emergency response
  • Security policy development
  • Risk assessment
  • Volunteer recruitment
  • Accident response
  • Event planning experience
  • Organizational skills
  • Staff training
  • Treatment coordination

Timeline

Activity Director

Merrill Gardens
03.2025 - Current

Security Officer

Trident Security
03.2022 - 03.2023

Security Officer

Allied Universal Security Services
03.2019 - 02.2021

Dispatcher

G4S Secure Solutions
09.2017 - 11.2018

Lead Manager

Sunrise Assisted Living
05.2016 - 02.2017

High School Diploma -

Tafuna High School

Associate of Arts -

College of Milipitas

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vika vehikite