Vika Marama Koroicakobau
Santa Rosa,CA
Summary
I am hardworking, honest, caring and reliable. I am a fast learner, love to learn and I believe that one can never stop learning. I love working in the Tourism Industry and I want to utilize my professional skills and experience to secure a professional career with ample opportunity to tackle challenges and advance, while continuesly building my knowledge and skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Home Care Aide
Matalau Care Preliminary Care
San Francisco, CA
05.2022 - 08.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Food & Beverage Attendant, Front Office Clerk
Wyndham Resort Denarau
12.2016 - 07.2017
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored office supplies by checking inventory and placing orders.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Service Representative
Mindpearl Ltd
07.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Serviced accounts, managing product access, reimbursement issues and product contracts totaling over $Amount.
Barrister and Waitress
Venom Bar and Café
01.2017 - 01.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor Of Commerce Hotel Management - Hotel Management
University of The South Pacific
Suva, Fiji02.2020
Beginner 1&2 - Basic Mandarin Language
University of The South Pacific/ Confucius Institute
Suva, Fiji04.2017
Cert IV - Tourism & Hospitality Operations
University of The South Pacific / Pacific Tafe
Suva, Fiji02.2016
High School - English,Maths,Physics,Biology,Computer,Home Economics
Dudley High School, Nadarivatu High School
Fiji01.2015
Skills
- Front Office – Opera PMS, Reservations, Billing & Cashiering, Night Auditing
- Sales and Marketing – Upselling & Cross Selling skills
- Food and Beverage – Barrister & Bartender skills, Steward, Waitressing & Cashiering
- Events Management – Event Planning and Marker Research
- Electric Fitter - Basic Electrical Fitting
- Heartsaver First Aid CPR – Basic First aid and CPR training
- Skills
- Preliminary Care – Aided in daily activities by dressing, grooming, bathing and toileting patients Administering medications
- Personal Care Needs
- Companionship and Emotional Support
- Mobility Assistance
- Bedsore Prevention
- Prescribed Exercises
- Front Desk Operations
- Customer Complaint Resolution
- Greeting and Seating Clients
- Telephone Etiquette
- Computer Proficiency
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Front Desk Reservations
- Guest Registration
- Maintaining Guest Records
- Setting Reservations
- Call Transfers
- Room Assignments
- Inquiry Requests
- Operational Requirements
- Telephone Reservations
Certification
• Heart Saver First Aid CPR AED
- Certificate of Training, Brussels Airlines Induction Training, 30 Days
Additional Information
Heartsaver Total, Child CPR AED, INFANT CPR , EXAM
Languages
Chinese (Mandarin)
Elementary
Timeline
Registered Home Care Aide
Matalau Care Preliminary Care
05.2022 - 08.2022
Service Representative
Mindpearl Ltd
07.2018 - 02.2019
Barrister and Waitress
Venom Bar and Café
01.2017 - 01.2018
Food & Beverage Attendant, Front Office Clerk
Wyndham Resort Denarau
12.2016 - 07.2017
Bachelor Of Commerce Hotel Management - Hotel Management
University of The South Pacific
Beginner 1&2 - Basic Mandarin Language
University of The South Pacific/ Confucius Institute
Cert IV - Tourism & Hospitality Operations
University of The South Pacific / Pacific Tafe
High School - English,Maths,Physics,Biology,Computer,Home Economics
Dudley High School, Nadarivatu High School