Vikas Agarrwal
Parsippany,NJ
Summary
Dynamic IT Program Manager with over 20 years of experience leading enterprise-wide initiatives across diverse sectors, including Life Sciences, Banking, Telecom, and Healthcare. Expertise in Agile and SAFe transformations, cloud migrations, and data platform migrations, with a focus on aligning technology strategies with organizational objectives. Holds certifications as a PMP, SAFe Release Train Engineer, and Scrum Master, supported by a strong technical foundation and exceptional stakeholder management skills. Proven track record of driving measurable business outcomes while fostering high-performing teams in global delivery environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
UAT LEAD - MODELN REVENUE MANAGEMENT | BAYER
Cognizant Technology Solution US Corp
07.2025 - Current
- Led end-to-end User Acceptance Testing (UAT) for ModelN Revenue Management implementation, ensuring alignment with pharma industry compliance and business requirements.
- Collaborated with cross-functional teams including business stakeholders, QA, and development to define UAT scope, test scenarios, and acceptance criteria.
- Designed and executed comprehensive UAT test plans covering Contract Management, Chargebacks, Rebates, and Government Pricing modules.
- Managed defect triage and resolution process, ensuring timely closure of critical issues and seamless go-live readiness.
- Facilitated UAT workshops and daily stand-ups with client teams to track progress, resolve blockers, and ensure stakeholder engagement.
- Delivered detailed UAT status reports and sign-off documentation to client leadership and project governance teams.
- Ensured traceability between business requirements and test cases using tools like Azure DevOps (ADO) / JIRA / Azure DevOps, Confluence.
- Played a key role in validating data migration and integration workflows between ModelN and upstream/downstream systems (SAP, Salesforce and Reporting application).
IT PROGRAM MANAGER - DIGITAL DATA & ANALYTICS | NOVO NORDISK
Cognizant Technology Solution US Corp
04.2023 - 12.2022
- Managed enterprise data and AI initiatives including GenAI data products and Next Best Engagement for NovoNordisk commercial brands.
- Managed Informatica CDIPC to IDMC migration and GTN forecasting platform integration.
- Managed Agile ceremonies, RAID logs, roadmaps, and vendor engagement.
- Oversaw ServiceNow CoE projects such as Boarding Gate migration and FUSE catalog implementations.
- Delivered Integrated Marketing DDE products (MATCH, IPMM, Phoenix) with 2-week Agile sprints.
- Implemented stakeholder governance and led SAFe-based team delivery.
TECHNICAL PROJECT MANAGER - VACCINE COMMERCIAL DATA FOUNDATION | SANOFI
Cognizant Technology Solution US Corp
01.2025 - 06.2022
- Spearheaded the migration of Sanofi’s Vaccine Commercial Data Foundation from a Greenfield Data Migration approach, overseeing data mapping, transformation, validation, and cutover planning.
- Revamped legacy vaccine data architecture to improve accessibility, accuracy, and performance across commercial analytics platforms.
- Implemented Agile methodology to drive iterative development, stakeholder engagement, and faster delivery cycles.
- Managed stakeholder communications, risk mitigation strategies, and project governance to ensure alignment with business goals.
- Coordinated with data engineering, business intelligence, and compliance teams to ensure data integrity and regulatory adherence.
- Delivered measurable business impact by enhancing data-driven decision-making capabilities across commercial operations.
IT PROJECT MANAGER - COMMERCIAL | NOVARTIS
Cognizant Technology Solution US Corp
01.2019 - 03.2020
- Delivered Business Insights Dashboards for Commercial business using a hybrid Agile-Waterfall approach.
- Led cross-functional teams across data engineering, DevOps, QA, and architecture.
- Aligned project scope and KPIs with business and IT stakeholders for measurable outcomes.
- Delivered digital data enablement data products (Next Best Action: Decision Engine, Integrated Promotional Marketing Mix, Marketing Automation, Phoenix executive reporting).
- Facilitated weekly, monthly and Quarterly governance meeting with key stakeholders to share program health, status, risk, challenges and accomplishments.
- Managed Scrum ceremonies (daily standup calls, backlog grooming, stories estimation, Sprint review/demo, sprint retrospective).
- Worked closely with Agile team to ensure data product iterations in every 2 weeks.
- Monitor and share scrum matrices (sprint velocity, burndown chart etc.).
SERVICE DELIVERY MANAGER | JP MORGAN CHASE
Cognizant Technology Solution, India
04.2018 - 12.2019
- Worked as Service Delivery manager to manage entire Cognizant team members.
- To follow operating model designed to work within the JPMC partner ecosystem along with JPMC Leads.
- Shared delivery best practices across similar projects and functions from other Cognizant engagements.
- Looked for feasibility of implementing automation of repetitive tasks and elimination of process redundancies.
- Responsible for the day to day operation engagements. Participated in Operational Committee to discuss work status, plan for next week issues, accomplishments, risks, concerns etc.
- Conducted weekly and monthly operation review meeting with Cognizant and JPMC management teams.
- To implement continuous service improvement and operation maturity through “Operations Maturity Framework (OMF)”.
- Worked as a first level escalation contact to JP Morgan Chase leadership for any delivery specific concern from Cognizant infrastructure teams.
IT STRATEGY AND PLANNING PORTFOLIO MANAGER – CITI BANK
Cognizant Technology Solution US Corp
06.2016 - 04.2017
- Managed program management artifacts, decisions, communications, metrics, and reporting.
- Maintained collaborative partnership among executive leaders and portfolio stakeholders and enables resource demand planning, change management, and project pipeline planning decisions.
- Supported creation and adoption of program management best practices, tools, and way for optimization in order to reduce costs and add value.
- Evaluated timely performance of different teams working on these initiatives.
- Participated in weekly status meeting with Citi IT Strategy and Planning (S&P) leadership to share the weekly programs’ progress, issues, mitigation plans for applications and their infrastructure for critical tech mandate programs.
- Worked with multiple Citi applications managers / owners and Infrastructure tower leads to govern these programs as part of Citi strategic Y2020 plan.
- Worked with Citi application managers to get host/server decommission requests raised post infrastructure migration to track appropriate infrastructure savings and worked with Infrastructure SA community to get those service requests completed in timely manner.
- Worked with Citi IT S&P team and CATE portfolio architect for finalizing book of work (BoW) in past 2 years.
- Worked as a first level escalation contact to Citi leadership for any delivery specific concern from Cognizant infrastructure teams.
SERVICE DELIVERY MANAGER | HEALTHNET & BCBS CALIFORNIA
Cognizant Technology Solution US Corp
06.2014 - 06.2015
- Delivered Windows Server upgrade from 2003 to 2008 on 3000+ servers.
- Acted as single point of contact between applications, infrastructure, and architecture teams.
IT PROJECT MANAGER - INFRASTRUCTURE AND ENVIRONMENT DEVELOPMENT | AT&T
TechMahindra Inc
12.2008 - 01.2010
- Acted as an advisor to cross functional teams including business and IT personnel on free delivery.
- To assist service managers in validating Service Transition documents and to support project teams to prepare necessary service acceptance document (SAD) or run book documents.
- To participate in Service Transition document review with production support teams and to coordinate review sessions among project development and prod support teams to get approved SAD.
- To work on process improvement and to communicate the process changes with required audience.
- Also worked with application and IT operation teams to collect infrastructure requirements and worked as a facilitator between them to get required hardware/software delivered in defined timelines.
- To host weekly meetings with application stakeholders to share weekly status on progress of infrastructure projects and to call out risks, mitigation plan and upcoming activities.
POSITION
Stellar Info Pvt Ltd, India
12.2004 - 05.2005
- Analyzed the requirements and prepared design documents.
- Coded new programs and procedures for multiple reports in SQL server.
- Performed peer's code reviews.
SR DEVELOPER - MAINFRAME | AMEX
Syntel Inc USA
05.2005 - 12.2000
- Worked with development team of 10 people at offshore and AMEX business team (Data architects, DBA, BSA, and EMI (Enterprise Middleware Interface)) in pre-development process sessions.
- Gathered requirements and to prepare high level design and low level design documents.
- Participated in Project sizing meeting with AMEX technical leads.
- Managed onsite - offshore model for project work and facilitated bi-weekly status meeting.
- Performed code reviews and created critical transactions to handle core process of change of providers for requested merchants and coded daily maintenance job related components.
Education
Bachelor of Technology - Information Technology
B.I.E.T Jhansi
Jhansi, Uttar Pradesh, India01.2004
Skills
- Agile and Waterfall integration
- Operational efficiency
- Efficiency through automation
- Marketing technology implementation
- Informatica ETL migration
- ServiceNow project execution
- Vendor relationship management
- Proficient in managing RAID logs
- Stakeholder relationship management
- Cloud data migration proficiency
- Proficient in executing cloud migrations
- SAFe implementation experience
- Organizational time strategies
- Effective team collaboration
- Stakeholder engagement
- Project planning
Certification
- PMP
- Certified Scrum Master (CSM)
- SAFe Scrum Master
- SAFe Product Owner
- SAFe Agilist
- ITIL
- Certified Azure Solution Architect
LANGUAGES
Hindi (Fluent)
English (Fluent)
Timeline
UAT LEAD - MODELN REVENUE MANAGEMENT | BAYER
Cognizant Technology Solution US Corp
07.2025 - Current
TECHNICAL PROJECT MANAGER - VACCINE COMMERCIAL DATA FOUNDATION | SANOFI
Cognizant Technology Solution US Corp
01.2025 - 06.2022
IT PROGRAM MANAGER - DIGITAL DATA & ANALYTICS | NOVO NORDISK
Cognizant Technology Solution US Corp
04.2023 - 12.2022
IT PROJECT MANAGER - COMMERCIAL | NOVARTIS
Cognizant Technology Solution US Corp
01.2019 - 03.2020
SERVICE DELIVERY MANAGER | JP MORGAN CHASE
Cognizant Technology Solution, India
04.2018 - 12.2019
IT STRATEGY AND PLANNING PORTFOLIO MANAGER – CITI BANK
Cognizant Technology Solution US Corp
06.2016 - 04.2017
SERVICE DELIVERY MANAGER | HEALTHNET & BCBS CALIFORNIA
Cognizant Technology Solution US Corp
06.2014 - 06.2015
IT PROJECT MANAGER - INFRASTRUCTURE AND ENVIRONMENT DEVELOPMENT | AT&T
TechMahindra Inc
12.2008 - 01.2010
SR DEVELOPER - MAINFRAME | AMEX
Syntel Inc USA
05.2005 - 12.2000
POSITION
Stellar Info Pvt Ltd, India
12.2004 - 05.2005
Bachelor of Technology - Information Technology
B.I.E.T Jhansi