Open To Work
VIKAS D. NARSALE
Lohegaon, Pune,Maharastra
Work Preference
Summary
Detail - oriented professional with extensive experience in US mortgage processing and data management, known for operational support and client communication skills. Results-driven Sr. Associate with expertise in loan processing.
Overview
15
15
years of professional experience
Work History
Sr. Associate
Infosys BPM Ltd
Pune, Maharastra
10.2019 - Current
- Processed US mortgage loans for CDL and TPO, ensuring compliance and accuracy.
- Data Management: Extracted client-side data allocation for process-wise users to facilitate accurate processing.
- Operational Support: Handled email and chat communications, managed client-side updates, and resolved user queries to enhance customer satisfaction.
- Training & Quality: Trained new users and managed Process Knowledge Tests (PKT) to ensure adherence to operational standards.
- Underwriting Support: Extensive knowledge of US mortgage Loan Setup & document review as part of the pre-underwriting process.
Sr Assosiate
EXL Services Private LTD
Magarpatta, Pune, MAHARASTRA
09.2015 - 08.2019
- Delivered chat and email engineering support for US British Gas utility operations, ensuring seamless communication and issue resolution.
- Managed order processing, SAP billing, invoicing, and amendments to streamline workflows and reduce processing time.
- Oversaw Cash to Close and Quote to Cash cycles, ensuring timely financial transactions to maintain operational integrity.
- Received the Star Performance Year Award from EXL.
Associate
Priyadarshini Milk processing Org.
Ahilyanagar, Maharastra
06.2011 - 03.2015
- Operated milk processing equipment, ensuring consistent quality in production.
- Monitored inventory levels, notifying management of shortages to facilitate timely restocking.
- Conducted routine maintenance on machinery, maintaining optimal operational efficiency.
Education
Computer Hardware - Computer Certification
New Art's Collage From Pune University
Ahilyanagar06-2009
Bachelor of Arts - Science Geography
New Arts Collage From Pune University
Ahilyanagar06-2006
HSC -
GMV School Goregaon From Pune University
Ahilyanagar06-2002
SSC -
GMV School, Goregaon From Pune University
Ahilyanagar06-2000
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Timeline
Sr. Associate
Infosys BPM Ltd
10.2019 - Current
Sr Assosiate
EXL Services Private LTD
09.2015 - 08.2019
Associate
Priyadarshini Milk processing Org.
06.2011 - 03.2015
Computer Hardware - Computer Certification
New Art's Collage From Pune University
Bachelor of Arts - Science Geography
New Arts Collage From Pune University
HSC -
GMV School Goregaon From Pune University
SSC -
GMV School, Goregaon From Pune University