Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Product Management Lead for Airlines Order Financial Suite Products in Airline Commercial Unit with Amadeus North Americas.
8 years Product Management Experience.
17 years into Airline Industry & 20+ years of overall IT experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
Product Management Lead
Amadeus North America
06.2024 - Current
Product Manager - Airline Order Accounting & Revenue Accounting
Product Management Lead for the largest Airline, driving multiyear and large size strategic products for the Airlines along side Amadeus as a strategic partner
Scope management of 100 effort years, Release management and long terms roadmap to delivery value at critical project stage
Driving strategic vision with agility and long term objectives, manage dynamic priorities and adjustments, maintain budget and capacity.
Stakeholder Management: Close collaboration with Airline Leadership, End users and with offshore and global teams.
Program Management: Support the large program through milestone trackings and representations in key project meetings.
Demonstrated a high level of initiative and creativity through the innovative solutions and while tackling difficult tasks.
Working across different products in Airline ecosystem products, industry transformations, Industry rules and compliance and US market specificities.
Product launch and Go to market for a new strategic US market and for non-Altea Airlines, establishing a robust foundation for long-term growth and driving upselling initiatives.
Cloud native (Azure) based solution implementation.
Lead Principal Product Manager
Amadeus Labs
03.2021 - 06.2024
Key Product: Amadeus Revenue Accounting & One Order (30+ Airline Customers)
Spearheading product management of key customer accounts with total contract value of $150K+ Million
Product management PoC for other key airlines like Air India, Vistara, Philippines Airlines, British Airways, Cathay Pacific and Japan Airlines
Own deliverables in tune of 25-45 effort years every year, managed teams of up to 40 team members
Led product vision and strategy for Amadeus Payment & CC reconciliation, Archiving and Purge, Chatbot and Industry transformation
Acted as Core Member of Industry Transformation group - IATA SwO Adoption user group
Achieved Product stability and sustainability and cloud DB Storage cost reduction by 35% (€100K recurring savings)
Improved User Guide and Release notes process, improved user adoption
Organized several health checks & customer workshop that directly increased the customer satisfaction and increase in product adoption
Achieved EUR140K+/ year incremental savings through effective vendor management and reduction in ops cost through automation
Helped in gap reduction of >16MY in two key implementations, contributed to major deals conversion during pandemic period
Worked on 100+ solution proposals and have provided efficient solutions
Contributed to Competitive landscape, pricing models, product catalogue and service strategy for Core / baseline product
Manage Customer Community workshops, mailers, Pre-Sales, Scoping workshops, and user trainings, Global stakeholder communication
Participate in budgeting exercise, Manage Stream level Product Roadmap, LTP, and provide inputs to Release Backlog
Product research, strategy and apply product methodologies
Created blueprint for Amadeus Revenue Accounting Transformation
Key contribution in bringing up the product from 7 to 30+ airline customers
Senior Manager - Research and Development
Amadeus Labs
03.2018 - 03.2021
Led global delivery, maturity and implementation teams for Amadeus Revenue Accounting.
Fostered collaboration among cross - functional teams, stakeholders to achieve project goals on time and within budget.
Implemented solution forum, CCB and rigorous quality control measures to ensure reliable data collection, analysis, and reporting across all R&D projects.
Ideation initiatives, contributed and enabled team into maintain technical debt and improvement ideas, 40+ ideas generated in first event. Fostered quality mindset in daily work.
Strategically plan and manage product implementation using agile practices
Team Management - Resource planning, team's motivation and performance reviews.
Led development and implementation of customized product for Ryanair with passenger volume of 160M pax per year
As a subject matter expert, review and edit requirements, specifications, and business processes, making recommendations as appropriate
Involved in Case studies, High level Estimation, Functional Specification & solutions to Client Business Requirements & needs
Product demos to customers and Internal Stake holders, User Trainings
Worked closely with pre-sales team with RFIs/ RFPs, product demos and conducting POCs to understand & demonstrate understanding of customer business
Successfully integrated Revenue Accounting and Financial systems of 8 Airlines, defining complete GL bookings in Revenue accounting system and automated posting of journals to Finance
As Project head at offshore was fully responsible for support and maintenance of 35+ airlines from offshore
Client communication and ensuring customer satisfaction
Managed development of key solutions including, GL Interface, Credit Card Invoicing & reconciliation/ chargebacks, ACH Proration, Revenue analytics, BSP DISH22 for HOT & RETs, EMDs, ADM Approval and Dispute workflow, SIS, ATPCO Limited subscription, FIM, GL Accounting Interface to SAP/ financial systems, Flight control and estimations etc
Team Leader
JIL IT LTD (Jaypee Group)
04.2006 - 12.2007
Software Development Lead
UP Power Corporation
05.1999 - 04.2006
Education
Master of Computer Application -
IGNOU
Bachelor of Computer Application -
IGNOU
Higher Diploma in Software Engineering -
APTECH
Skills
Product Management Product Vision & Strategy Product Development Roadmap Market analysis Revenue growth optimization Stakeholder Management Solution Architecture Lean Product Management Agile/ SAFe Product Management PowerBI Qlick Sence Mural Oracle PL/SQL Azure Postman Wing Adminer Microsoft project JIRA Confluence MS Office Visio Core Java C Python Javascript HTML
Global Workday Advisor & Technology Principal Specialist at AMADEUS NORTH AMERICAGlobal Workday Advisor & Technology Principal Specialist at AMADEUS NORTH AMERICA
Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.