VIKASH RAJ
Sacramento,CA
Summary
Seasoned and certified Automotive Alignment Specialist with 25 plus years of demonstrated expertise aligning multiple vehicle types. Maintenance and repair man for 10 plus years working in private and commerical business atmosphere.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
23
23
years of professional experience
Work History
BRAKE AND ALIGNMENT TECH
Les Schwab Tires
Sacramento, CA
06.2010 - Current
- Inspected complete steering and suspension systems.
- Mastered camber, caster, toe-in and toe-out and adjusted angles for optimum alignment and vehicle ride.
- Road-tested newly-aligned vehicles to verify and demonstrate correct and complete alignment to customer's satisfaction.
- Learned and understood manufacturer specifications of every vehicle serviced to verify informed and proper repair.
- Operated specialized alignment equipment and wheel balancing machines and instructed others in machine operation.
- Cleaned and maintained tire service bays to keep work areas organized.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Liaised with customers to explain repairs and present estimates.
- Repaired, replaced and adjusted brakes.
- Worked well in a team setting, providing support and guidance.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Maintenance Worker
Canterbury Hotel Group
Sacramento, CA
07.2008 - 03.2011
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Installed new locks, door handles, and door closers.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Tire Technician
Winston Tire
Sacramento, CA
02.2000 - 05.2003
- Performed tire rotations, mounts and balancing on vehicles.
- Inflated tires to prescribed PSI to meet load requirements.
- Cleaned and maintained tire service bays to keep work areas organized.
- Identified and replaced worn tires and related components, optimizing safety.
- Used tools, parts and equipment to maintain and repair customer tires.
Education
Associate of General Studies - Automotive Engineering
RISHIKUL SANATAN COLLEGE
FIJI ISLANDSkills
- Brake Repairs
- Rotation and Balancing
- Tire Mounting
- Alignments Knowledge
- Vehicle alignment
- Report preparation
- Retail store support
- Order fulfillment
- Service standard compliance
- Multi-line phone talent
- Retail materials management
- Stock management
- Creative problem solving
- Staff education and training
- Sales expertise
- Complaint resolution
- Safety awareness
- Estimate preparation
- Brake systems understanding
- Preventive Maintenance
- Plumbing
- Service-oriented mindset
- Heavy lifting
- Lighting fixture maintenance
- PPE Compliance
- Attention to Detail
Timeline
BRAKE AND ALIGNMENT TECH
Les Schwab Tires
06.2010 - Current
Maintenance Worker
Canterbury Hotel Group
07.2008 - 03.2011
Tire Technician
Winston Tire
02.2000 - 05.2003
Associate of General Studies - Automotive Engineering
RISHIKUL SANATAN COLLEGE
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