Vikas Kumar Doppalapudi
Lead System Architect
Addison,TX
Summary
A Well experienced Pega Certified Sr.System Architect with 13 years of overall experience in the IT industry, including 10 years of expertise in application development using Pega Systems PRPC.
- Proficient in PRPC design, development, migration, deployment, and integration.
- Skilled in workflow design and development for Business Process Management (BPM) using PRPC as a Business Rules Engine (BRE).
- Adept at the entire Pega implementation cycle, including business process modeling, data transforms, testing, and deployment.
- Experienced in configuring and managing flows, harnesses, assignments, and data properties.
- Strong background in designing and implementing decision rules, declarative rules, and validation rules.
- Familiar with Agile/Scrum Methodology.
- Extensive experience in constructing class structure hierarchy and rule set structure based on Peg Guardrails. Skilled in creating access groups, operators, rule sets, work baskets, and work parties for application development.
- Proficient in access group work management. Exceptional debugging skills using TRACER, Clipboard, PAL, and Rule Inspector within PRPC.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Lead System Architect
Bank of America
Addison, TX
10.2023 - Current
- Sarge application processes the Military Benefit requests to provide the financial benefits with respect to SCRA, SCRA is a US Federal law that provides legal and financial benefits & protections for service members (Soldiers, Sailors, Airman, Marines, Coast Guards)
- The financial benefits that SARGE provides are Reduction or limits on Interest rates on Home loans, Credit cards, Deposits, and Fee Waiver and the Eligible parties are Active Service members, Spouse & Dependent of that Service Member to apply for the benefits
- Understanding Business Requirements and providing design analysis of a probable solution
- Worked on Pega 8 upgrade and interacting with Pega systems to resolve the issues
- Designed and developed critical user stories
- Worked on Customizing User screens and other UI components
- Defined class structure and reference data patterns
- Defined Application Structure including Dev and Test applications
- Define the guidelines establish coding standards and monitor the team to support parallel development and reusability of code delivered in each iteration as per the Pega guardrail compliance and perform code review
- Resolved critical production issues promptly to minimize downtime and maintain customer satisfaction levels.
- Implemented agile methodologies, leading to improved collaboration between team members and accelerated delivery times.
- Simplified complex requirements into actionable tasks, ensuring clear communication among stakeholders.
- Increased system reliability by conducting thorough testing and addressing potential vulnerabilities.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Sr. System Architect
Wells Fargo
Irving, TX
07.2022 - 09.2023
- The Enterprise Complaints Management Platform is a complaints management system that provides an integrated customer view and employs 'smart technology' to capture, route and manage complaints
- Create and execute development plans and revises as appropriate to meet changing needs and requirements
- Conduct defect triage meetings to ensure quality of deliverables and solicit periodic client feedback for continuous improvement
- Communicate with business analysts and SMEs to understand specific system requirements to be implemented using Pega Platform
- Document Design specifications, installation instructions and other system related information
- Collaborate with engineers or software developers to select appropriate design solutions and ensure the compatibility of system components and integrations to various Systems.
Sr. System Architect
Bank of America
Addison, TX
06.2021 - 07.2022
- Worked as a Scrum Engineer for Case Assignment deals with delinquency loans and assigning and reassigning the CRMs for the customer, When the customer miss payment of the loans, assigns the CRMs to find the root cause of the reason for not paying the loan installment and reassign the CRMs when the actual CRM is gone on leave or with any other reasons
- This application features auto case creation for delinquent loans, auto assign and reassign CRMs based on the skill matrix defined
- Understanding Business Requirements and providing design analysis of a probable solution
- Guiding product owner to understand the technical aspect while creating the User stories
- Worked on Pega 8 upgrade and interacting with Pega systems to resolve the issues
- Participate in defect triage meetings and get them prioritize as per the business needs
- Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking RAPs and importing to Higher Environments
- Designed and developed critical user stories
- Worked on Customizing User screens and other UI components
- Worked on Job schedulers
- Worked on Data flows and data sets
- Working on PEGA 8.3.2 version
Sr. System Architect
Southern California Edison
04.2021 - 06.2021
- GIPT application allows external users to submit interconnection requests for all interconnection tariffs, validate customer data, resource technologies (generation, load, and other resources), and procurement’s and will allow SCE to review and process those applications
- SCE expects to extend this functionality to eventually support almost any customer request that involves an application, contract, true-up, etc
- The process will also include the ability for customers to make payments as scheduled as part of the interconnection request process
- The new process will include a wizard to support new customers in selecting the correct tariff process
- Implementation and integration of multiple external systems with soap connectors and designed SOAP services
- End-to-end Integration testing of the application
- Analyzed and Fixed production Incidents and Defects
- Developing User Interfaces (section, harness, and flow action), portal representation
- Involved in sprint planning preparing time estimates for user stories consumed in sprint
- Coordinating with the offshore team daily to assign the work and explain the requirements
- Incorporated Sections and Layouts in flow actions and harness
- Responsible to optimize and refactor code by conducting code reviews to ensure ease of maintainability and better performance
Lead System Architect
Bank of America
03.2019 - 03.2021
- IQS is a new Process Quality system being built to replace ILQA that will enhance our capability to integrate preventative controls with our operational processes. IQS is a horizontal application that has capability to identify the gaps in the work and business process for the set of on boarded line of business. This application supports multiple channels of access bi-directional or automatic quality check handling. IQS performs data analytics and publishes score card for the line of business
- As a Team lead managed Offshore & Onsite model, review other developers work and provided guidance and support
- Provide Ownership for all design recommendations by keeping involved throughout the lifecycle
- Understanding the use cases and business requirements
- Help to create road map for the project
- Developing Activity, flow, section, class, data model, Agent and other objects in PEGA
- Utilizing SOAP, HTTP and RDB methods to interact with the database for database transactions
- Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking RAPs and importing to Higher Environments
- Testing the performance of the application using PAL, DB Trace, Log Files etc
- Responsible in assisting the build master team to co-ordinate with the migration process to other environments
- Implementation and integration of multiple external systems with soap connectors and designed SOAP services
- End to end Integration testing of the application
- Creating Activities, Decision rules, Declarative rules, Validation rules etc
- Create Pega Decision rules like when condition rules, Decision Table Rules, Decision Tree rules and Map Value rules.
System Architect
Anthem
Norfolk, VA
09.2016 - 03.2019
- NextGen G&A is an in-house, smart routing, outbound correspondence creation and report generation web-based application that processes both HP (Health Plan) and Claim Appeals to provide a uniform and equitable treatment for grievance and appeal by Anthem. It accepts verbal, written, fax and web request and has dynamic automation of intake process, information capture, duplicate check, decision and review and adjudication process. It also has the capability to tightly integrate with upstream and downstream IT systems within Anthem to help Nurses, Appeal Specialists, Medical Directors, and Claim Resolution
- Followed AGILE methodology to ensure the project progresses in an efficient way and delivered in a timely manner
- Created high level Process Flows, Data Models, Access Groups, Ruleset stack etc
- Had extensive knowledge in reporting using Summary View and List View
- Extensively involved in updating and deploying different rule sets versions as required by the Organization
- Created reports using Report definition, List view and Summary view rules
- Worked as release coordinator for packaging the rules, setting up the Access groups and monitoring performance
- Incorporated Sections and Layouts in flow actions and harness
- Involved in sprint planning preparing time estimates for user stories consumed during that sprint
- Escalated issues as necessary and facilitated resolution in accordance with existing procedures
- Provide support to development and QA team
Pega System Architect
Charles Schwab
07.2012 - 12.2014
- RBS (Retirement Business Services) at Charles Schwab & Co Inc. The Retirement Business Services Technology (RBS) team provides product and application-based design, development, testing, deployment and production support to the Retirement Business Services business units. Particularly in support of web, trustee, custodial, recordkeeping and compliance products for Schwab Corporate and Retirement Services third party provider retirement product and compliance offerings
- Prepared the User Interfaces (section, harness, and flow action), portal representation
- Creating Decision Tables, Decision Trees and Declare Expressions basing on the requirement
- Worked with QA team to implement and improve the testing speed and efficiency
- Troubleshoot and communicate with Pega Support team to resolve technical issues which may require hot fix from Pega systems
- Executing the Post-Upgrade activities like rule validate & save, HTML5 compatibility etc
- Fixing the issue related to the custom html/fragments
- Created the flows and UI – flow actions, section, harness and controls to perform different tasks
- Creation of Deployment Package and Migrate the code between environments
- Extensively used Pega Clipboard, Logs and Tracer for debugging of processes developed
- Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules
SAP R/3 Security Consultant
BHP Billiton
03.2011 - 06.2012
- Company Overview: Billiton became a global leader in the metals and mining sector and a major producer of aluminum and alumina, chrome and manganese ores and alloys, steaming coal, nickel and titanium minerals
- In-depth analysis of roles and Users and recommended changes as per security requirements
- Worked on Rule Architect and Mitigation controls
- Involved in system administration tasks like UME configuration, role upload etc
- Supported internal security audits in the production system every month
- Ran security reports for critical transactions and objects and for users who never logged on
- Analyze business roles and updated them according to business processes
- Suggested and implemented Master Derived role concept to save efforts on maintenance
- Created Composite roles as per Designation to reduce the complexity
- Billiton became a global leader in the metals and mining sector and a major producer of aluminum and alumina, chrome and manganese ores and alloys, steaming coal, nickel and titanium minerals
SAP R/3 Security Consultant
Australia Wheat Board
Bangalore, Karnataka, India
06.2009 - 02.2011
- Company Overview: AWB exports into more than 50 countries, with Australian wheat exports worth up to $5 billion per year
- Perform user administration (creating, changing, maintaining, deleting user accounts and assigning roles)
- Comprehensive use of Profile Generator to generate roles and assign roles to end users
- Provided Detailed Reports of Users, User Status, Roles, Activity Groups, T-Codes and Objects when required
- Assigned roles to the users as per the approvals from the concerned line managers
- Maintained illegal passwords in the USR40 Table
- Involved with technical team in setting up SAP system for auto log-out, password length and expiration and specifying impermissible passwords
- AWB exports into more than 50 countries, with Australian wheat exports worth up to $5 billion per year
Education
Master of Science - Computer Science
Harrisburg University of Science & Tech.
Harrisburg, PA 01.2015 - 01.2017
Master of Science - Computer Applications
Sikkim Manipal University
Gangtok, India 02.2006 - 01.2008
Skills
Pega PRPC Versions Infinity 23
Pega PRPC Versions 8x
Pega PRPC Versions 7x
ECC 60
SAP R/3 47 EE
undefinedCertification
Pega Certified System Architect (CSA), 7.1
Timeline
Lead System Architect
Bank of America
10.2023 - Current
Sr. System Architect
Wells Fargo
07.2022 - 09.2023
Sr. System Architect
Bank of America
06.2021 - 07.2022
Sr. System Architect
Southern California Edison
04.2021 - 06.2021
Lead System Architect
Bank of America
03.2019 - 03.2021
System Architect
Anthem
09.2016 - 03.2019
Master of Science - Computer Science
Harrisburg University of Science & Tech.
01.2015 - 01.2017
Pega System Architect
Charles Schwab
07.2012 - 12.2014
SAP R/3 Security Consultant
BHP Billiton
03.2011 - 06.2012
SAP R/3 Security Consultant
Australia Wheat Board
06.2009 - 02.2011
Master of Science - Computer Applications
Sikkim Manipal University
02.2006 - 01.2008
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