Latasha Ramirez
Customer Service
Wilmington,DE
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Cashier
Lowe's Home Improvement Center
Wilmington, DE
09.2022 - 02.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Case manager
DHSS (Goodwill)
Wilmington, DE
11.2018 - 02.2020
- Learned duties for various positions and provided backup at key times.
- Updated client documentation for accurate, compliant and current records.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Developed and maintained strong relationships with community resources for successful referrals.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
Car sale consultant
City World Auto Group
Bronx, NY
03.2014 - 02.2018
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Skills
- Product Packaging
- Scanner Operation
- Order Preparation
- Quality Assurance
- Customer Complaint Resolution
- Cash Register Operation
Education
Bachelor of Science - Business Administration And Marketing
Berkeley College
New York, NY 01.2009 - 01.2012
Timeline
Customer Service Cashier
Lowe's Home Improvement Center
09.2022 - 02.2023
Case manager
DHSS (Goodwill)
11.2018 - 02.2020
Car sale consultant
City World Auto Group
03.2014 - 02.2018
Bachelor of Science - Business Administration And Marketing
Berkeley College
01.2009 - 01.2012
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