Viki Ellis
Reno,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Practice Manager
Reno Tahoe Women's Health
01.2018 - Current
- Newly opened physician specialty practice for Obstetrics & Gynecology
- Responsible for the administrative aspects of the day to day medical office and supervises staff members
- Develop and implement office policies and procedures
- Oversee all financial operations, including billing and coding
- Ensure that customer service standards are met
- Work well independently and have strong operational skills
Billing Supervisor
Carson Tahoe Health
01.2015 - 01.2018
- Supervise the timely billing of all hospital and physician charges with accuracy
- Supervise the posting of all cash to accounts in order to meet hospital goals
- Responsible for 15 full time employees
- Work closely with upper management to streamline many outdated processes
- Maintain high-level expertise of all processes and systems
- Assist in the development and implementation of policies and procedures
- Responsible for hiring, time management, mentoring, coaching and support for billing staff
- Working closely with other departments to ensure all company goals are met.
Director of Revenue Cycle
DoctorsXL
01.2012 - 01.2014
- Manage revenue cycle process for 100+ providers in multiple specialties
- Responsible for all aspects of revenue cycle management including accounts receivable, the accurate and timely billing of charges and collections of receivables, while minimizing bad debt
- Accounts payable, Staffing and Financial Reporting
- Worked closely with upper management to implement several Six Sigma Lean processes
- Maintain high-level expertise of all processes and systems while bringing on new accounts and software
- Increased revenue production from $5 million to $8 million per month
- Responsible for the management of 100 employees in 3 US locations
- Develop and implement policies and procedures
- Software development & training for Centricity, AllScripts, Kareo, AltaPoint, AdvancedMD and proprietary EMR system, billing & EMR programs
- Responsible for hiring, time management, mentoring, coaching and support for billing staff
- Working closely with other departments to ensure all company goals are met.
Director of Billing Operations
InTuun Systems / Sonexus Healthcare
01.2008 - 01.2012
- Manage operations and revenue cycle for practice management and billing for multiple specialties
- Responsible for all aspects of revenue cycle management including A/R, timely billing of charges and collections of receivables, while minimizing bad debt
- A/P, Staffing and Financial Reporting
- Worked closely with upper management to set and achieve goals, long and short term plans, and operational improvement
- Maintain high-level expertise of all processes and systems
- Development and implementation of policies and procedures
- Software development & training for AdvancedMD and proprietary EMR system, billing & EMR programs
- Responsible for all hiring, time management, mentoring and support for billing staff
- Working closely with other departments to ensure all company goals are met.
Senior Manager Provider Operations
Centric Health Finance
01.2005 - 01.2008
- Oversee daily activities and operations for practice management and billing for Oncology & Rheumatology physician groups in an innovative financial setting, maintaining current and accurate A/R, timely billing of charges and collections of receivables, while minimizing bad debt
- A/P, Staffing and Financial Reporting
- Maintain high-level expertise of all processes and systems
- Development and implementation of policies and procedures to ensure that the company's cash flow needs are met
- Software development & training for AdvancedMD, IMPAC practice management, billing & EMR programs
- Marketing & Physician interaction & retention
- HMO/PPO contract and regulation implementation
- Reputation as a hardworking, effective manager.
Director of Business & Management Services
Physician Select Management
01.1999 - 01.2005
- Responsible for practice management multi-specialty physician groups, maintaining current and accurate A/R, timely billing of charges and collections of receivables, while minimizing bad debt
- A/P, Staffing and Financial Reporting
- Development and implementation of policies and procedures to ensure that the physician's cash flow needs are met
- Software development & training for Medical Manager & eClinicalWorks practice management & EMR programs
- Marketing & Physician interaction & retention
- HMO/PPO contract and regulation implementation
- Reputation as an efficient manager of people and resources with a record of integrity, dependability and exceptional customer service
- Coordination with Director of Information Services to maintain and enhance billing, accounting and peripheral business technology systems.
Business Office Manager
Western Surgical Group
01.1995 - 01.1998
- Management of Business Office including A/R, Billing, Collections, Legal and Medical Records
- Extensive experience in coding, billing and collection of patient charges
- Maximize cash flow while minimizing bad debt
- Maintain current and accurate A/R accounts
- Electronic billing procedures, internal audits, insurance contracting, patient payment contracting
- Daily interaction with physicians and administrator regarding business office matters
- Education of physicians in proper ICD-9 and CPT coding compliance issues
- Compiling financial data to report to the Board of Directors
- Use of Medical Manager billing system
- Proficient in all aspects of the medical office including: scheduling, front desk procedures and some back office
- Familiarity of OSHA, employment law and medical specific regulations.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Education
Some College (No Degree) -
Skills
- Handling of patient calls
- Assisted patients regarding their account
- Established payment arrangements with the patient
- Post payments received from patients and insurance
- Handle correspondence received from patients
- Work returned mail
- Process patient refunds
- Claim coding and billing
- Maintain knowledge of payer contract changes, HIPAA regulations, and other billing/collection issues, and the Fair Credit and Reporting Act
- Resolves questions and problems
- Excellent written and oral communication skills needed
- Electronic Health Records
Timeline
Practice Manager
Reno Tahoe Women's Health
01.2018 - Current
Billing Supervisor
Carson Tahoe Health
01.2015 - 01.2018
Director of Revenue Cycle
DoctorsXL
01.2012 - 01.2014
Director of Billing Operations
InTuun Systems / Sonexus Healthcare
01.2008 - 01.2012
Senior Manager Provider Operations
Centric Health Finance
01.2005 - 01.2008
Director of Business & Management Services
Physician Select Management
01.1999 - 01.2005
Business Office Manager
Western Surgical Group
01.1995 - 01.1998
Some College (No Degree) -
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