VIKKI Gilson
Crandon,WI
Summary
Dependable and detail-oriented. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Organized and systematic with natural relationship-building and leadership talents. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Hometown Grocers Inc
Lakewood , WI
02.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Regional Food Safety Manager
Lotter Enterprises
Pickerel, Wisconsin
10.2023 - 02.2024
- Facilitated team meetings with staff members responsible for implementing food safety initiatives within the organization.
- Conducted food safety assessments to ensure compliance with local, state and federal regulations
- Identified opportunities for continuous improvement in existing processes related to food safety management systems.
- Investigated customer complaints regarding food safety issues.
- Monitored employee hygiene practices and ensured adherence to safe food handling standards.
- Reviewed supplier documentation including ingredient specifications, allergen statements, certificates of analysis. prior to product acceptance.
- Ensured that all employees had received appropriate training in HACCP principles and other relevant topics related to food safety management systems.
General Manager
Sunset Grill & C-Store
Three Lakes, WI
09.2022 - 10.2023
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Recruited, interviewed and hired qualified staff for open positions. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Manager
Advance America
Rhinelander, WI
09.2021 - 08.2022
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Apartment Manager
Lena Plaza Apartments
Lena, WI
04.2016 - 01.2022
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Organized move-in and move-out procedures for new or departing tenants.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
Personal Care Assistant
Almost Family
Oconto, WI
04.2016 - 09.2021
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Built strong and trusting rapport with clients and loved ones.
- Contributed to case reviews of client status and progress.
Owner/Operator
Twisted Karma
Oshkosh, WI
01.2010 - 06.2013
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Absolutely everything within an owner / operator setting.
Skills
- Public Relations
- Advertising and Marketing
- Expense Control
- Recruiting and Hiring
- Staff Supervision
- P&L Management
- Customer Relations
- Multi-Unit Operation Management
- Profit and Loss Accountability
- Supervision and Training
- Operations Management
- Proficient in numerous programs & easily learned
- Inventory Control
- Staff Development
- Budgeting and Cost Control
- Problem Resolution
- Purchasing
- Staff Training
- Departmental Operations Management
- Profit and Loss
- Event Management and Promotion
- Verbal and Written Communication
- Labor Cost Controls
- Leader
- Hiring
- Budget Development
- Negotiation
Certification
- Numerous certifications in various fields
References
References available upon request.
Timeline
General Manager
Hometown Grocers Inc
02.2024 - Current
Regional Food Safety Manager
Lotter Enterprises
10.2023 - 02.2024
General Manager
Sunset Grill & C-Store
09.2022 - 10.2023
Manager
Advance America
09.2021 - 08.2022
Apartment Manager
Lena Plaza Apartments
04.2016 - 01.2022
Personal Care Assistant
Almost Family
04.2016 - 09.2021
Owner/Operator
Twisted Karma
01.2010 - 06.2013
- Numerous certifications in various fields
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