Vikki Kemp
Wernersville,PA
Summary
Dynamic Collections Representative with a proven track record at Rentokil North America, Inc., excelling in debt negotiation and credit analysis. Enhanced cash flow through strategic initiatives and effective team collaboration. Proficient in SAP ECC6 and Microsoft Excel, consistently achieving collection goals while maintaining positive customer relationships.
Overview
2026
2026
years of professional experience
Work History
Collections Representative
Rentokil North America, Inc.
Wymoissing, PA
01.2016 - Current
- Managed collections process for overdue accounts, ensuring timely follow-up and resolution.
- Developed strategies to improve cash flow and reduce outstanding balances.
- Collaborated with cross-functional teams to streamline communication regarding account statuses.
- Trained new staff on collections protocols and best practices, enhancing team performance.
- Portal collections
- Analyzed account data to identify trends and inform strategic decision-making for debt recovery.
- Resolved customer disputes effectively, maintaining positive relationships while securing payments.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Generated and distributed monthly customer statements.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments, and payment plans.
- Entered client details and notes into the system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Worked with the customer to create a debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched accounts and completed due diligence to resolve collection problems.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Handled 65- 150 outbound and inbound calls daily with the goal of collecting owed debt.
IT Specialist
Hubbell Incorporated
Wymoissing, PA
2015 - 2016
- Moved tickets to the appropriate support person for resolution.
- Contacted customers to obtain further information on ticket requests.
- Communicated changes to the businesses.
- Processed customer master requests as needed.
Master Database Administrator
Hubbell Incorporated
2014 - 2015
- Created as well as maintained 5,000+ customer master records for 5 divisions.
- Worked with accounts receivable to set up customers for email or fax invoices.
- Answered questions on problems related to the customer master.
- Performed mass changes when required to keep existing accounts current.
Credit Representative
GAI-Tronics Corp a Division of Hubbell Inc
1992 - 2014
- Prepared routine administrative paperwork.
- Managed cash registers and accounting systems.
- Reviewed order backlog reports weekly with credit manager.
- Made collection calls daily.
Education
High School Diploma -
Reading High
Reading06.1979
Skills
- Team collaboration
- Mathematics skills
- Data entry
- Credit analysis
- Debt negotiation
- Effective negotiator
- Accounting skills
- SAP ECC6
- Microsoft Excel and Microsoft Word
- BMC Remedy IT Service Management
- ServiceNow Remedy system
- SnagIt version 11
- Collections
Timeline
Collections Representative
Rentokil North America, Inc.
01.2016 - Current
IT Specialist
Hubbell Incorporated
2015 - 2016
Master Database Administrator
Hubbell Incorporated
2014 - 2015
Credit Representative
GAI-Tronics Corp a Division of Hubbell Inc
1992 - 2014
High School Diploma -
Reading High
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