Vikki Moore
San Diego,CA
Overview
22
22
years of professional experience
Work History
Manager, Command Center
Southwest Airlines
01.2017 - Current
- Has oversight of Command Center/daily flight operations in SAN
- Monitors staffing levels for the Command Center
- Reviews and writes gate schedules to assess potential impact to the operation
- Communicates pertinent information regarding the status of the operation
- Coordinates with Airport Operations regarding airport gate projects
Customer Service Supervisor II
Southwest Airlines
01.2016 - 01.2017
- Oversaw the Operations and Customer Service workgroups
- Gave performance evaluations and conducted audits on a monthly and annual basis
- Fulfilled the roles of Connection and Ops Rotation supervisor in the command center
- Communicates and coordinates with various departments regarding passengers, baggage, irregular operations, etc.
Emerging Leadership Development Program Supervisor
Southwest Airlines
01.2015 - 01.2016
- Successfully completed the 18-month training program including 6-month rotations in Customer Service, Operations, and Ramp
- Participating in various community service projects in the in the Nashville community
- Assisted in planning several culture events and employee celebrations
- Took part in a two-week project studying and observing factors affecting turn times at BWI airport
- Attended numerous training classes and networking events with senior leadership in Dallas
Front Desk Coordinator
Hart Energy
01.2013 - 01.2015
- Provides administrative support to the Human Resources Department
- Assists with attendance, PTO, and sign-in/out tracking system in ADP
- Answers general HR inquires and assists with on boarding of new hires
- Plans and orchestrates employee events throughout the year including community service projects
- Supports corporate communications
Guest Service Supervisor
Houstonian Hotel, Club, and Spa
01.2011 - 01.2013
- Oversaw a staff of 23 including a front desk, PBX, and bell staff
- Participated in coaching and disciplinary sessions
- Assisted in training new front office team members
- Handled any guest service issues in a courteous and professional manner
Residential/VIP Coordinator
Trump International Hotel and Tower Las Vegas
01.2007 - 01.2011
- Point of contact for all owners regarding any ownership issues
- Responsible for having a thorough knowledge of the property's Declaration of Covenants, Conditions and Restrictions (CC&R's) and the Rental Management Agreement
- Created departmental Standard Operating Procedures (SOP's) that will be implemented in emerging properties in the Trump Hotel Collection
Front Office Supervisor
Hilton Grand Vacation Club on the Las Vegas Strip
01.2006 - 01.2006
- Assisted with the opening of a new 700-unit tower
- Oversaw a staff of 40 including a front desk, PBX, and bell staff
- Facilitated arrival of VIP's to the property
- Revised training programs for new front office team members
Assistant Front Office Manager
Embassy Suites Hotel San Diego Bay
01.2004 - 01.2006
- Responsible for overseeing a staff of 25 including front desk, bell staff, concierge, and night auditors. Implemented training programs, performed performance reviews, and participated in coaching and disciplinary sessions
- Prepared weekly staff schedule to maximize productivity while keeping within the allotted labor budget
- Performed all purchasing, invoicing and monitoring of expenditures for the department. Sought out new vendors to execute new amenity programs
- Implemented new incentive programs to recognize and reward team members
- Organized and conducted monthly department meetings and communicated all pertinent hotel information to the staff
- As Manager-On-Duty, responded to emergency situations in a composed and professional manner
- Stood in for the Front Office Manager whenever needed. Attended Executive Committee meetings and performed duties of the department head in his absence
Education
Bachelor of Science - Hospitality And Tourism Management
San Diego State University
San Diego, CA05-2005
Skills
- Customer service
- Team leadership
- Operations management
- Cross-functional teamwork
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
Accomplishments
Manager of the Quarter Q2 2022
Leader of the Month April 2017
ELDP Servant’s Heart Award November 2016
Outstanding Associate of the Year December 2008
Team Member of the Month November 2004
Award for Demonstrating a "Yes I Can" Attitude December 2003
Front Office Team Player of the Year November 2003
Team Member of the Month March 2003
Timeline
Manager, Command Center
Southwest Airlines
01.2017 - Current
Customer Service Supervisor II
Southwest Airlines
01.2016 - 01.2017
Emerging Leadership Development Program Supervisor
Southwest Airlines
01.2015 - 01.2016
Front Desk Coordinator
Hart Energy
01.2013 - 01.2015
Guest Service Supervisor
Houstonian Hotel, Club, and Spa
01.2011 - 01.2013
Residential/VIP Coordinator
Trump International Hotel and Tower Las Vegas
01.2007 - 01.2011
Front Office Supervisor
Hilton Grand Vacation Club on the Las Vegas Strip
01.2006 - 01.2006
Assistant Front Office Manager
Embassy Suites Hotel San Diego Bay
01.2004 - 01.2006
Bachelor of Science - Hospitality And Tourism Management
San Diego State University
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