Vikki Mullins
Decatur,AL
Summary
Experienced Office Receptionist with 3+ years of managing office environments, overseeing staff management, development, and customer service. Skilled in administrative support, office management, and coordinating daily activities. Strong organizational and multitasking abilities improve office efficiency. Proficient in office software and communication tools for smooth operations.
Overview
9
9
years of professional experience
Work History
Wellness Assistant
Health Source Chiropractic of Decatiur
01.2023 - 01.2024
- Responsible for conducting passive therapy duties, decompression, tens unit, manual massage gun, laser therapy, and x-rays
- Answered phones, scheduling, creating new patient accounts, payments received, initial patient assessment, open/closing clinic
- Personal assistant as needed
- Attended out of state job related conference
Office Representative
Allied Foundation and Crawl Space
01.2020 - 01.2023
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting customers
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Processed accounts payable and receivables
- Supervised daily operations and communicated any updates to the team in a timely manner
- Resolved customer disputes and questions regarding their accounts or services while utilizing HR best practices
Front Desk Receptionist
Tennova Healthcare
06.2015 - 01.2020
- Answered phones and greeted approximately 50+ customers a day
- Provided administrative support as needed including data entry, filing, sending faxes, and making photocopies
- Maintained patient records and demographics
- Relayed messages from patients to doctors in timely manner while observing HIPA rules
- Handled payments and billing for the practice
Education
Calhoun Community College
Skills
- Cost Management
- Efficient Data Management
- Strong Oral Communication Skills
- Strategic Decision-Making
- Effective Conflict Management
- Organized Multitasking Skills
- Thoroughness In Task Execution
- Strategic Partnership Development
- Proficient in Microsoft Office
- Accounts Payable Management
- Accounts Receivable Management
- Service Excellence
- Talent Acquisition Strategies
- Employee Development
- Effective Team Collaboration
- Collaborative Team Development
- Clear Verbal Communication
- Effective Leadership
- Detail-Oriented Organization
- Operational Effectiveness
Timeline
Wellness Assistant
Health Source Chiropractic of Decatiur
01.2023 - 01.2024
Office Representative
Allied Foundation and Crawl Space
01.2020 - 01.2023
Front Desk Receptionist
Tennova Healthcare
06.2015 - 01.2020
Calhoun Community College
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