Vikki Nixon
Corona,CA
Summary
As an assistant manager my goals would include supporting daily store operations, great communication skills and provide excellent customer service. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Full Time Key Carrier
Joann Fabric and Crafts
11.2017 - 08.2023
- Open and closing operations, store deposit and safe cash
- Making sure my associates know their roles for the day
- Stocking, accurately measure and cut all types of fabric
- High volume register and phones, filling orders for curb-side pickup and keeping track of all orders
- Daily exception counts, covering shifts when needed, and all aspects of customer service including angry and happy customers.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
Office Manager/Shop Clerk
Apex Bulk
03.2005 - 11.2008
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Buena Park High
Buena Park, CaliforniaSkills
- Customer Service
- Daily Operations
- Organization and Safety
- Communication
- Problem-solving
- Loss prevention strategies
- Cash Handling
- Customer Service Management
- Training and mentoring
- Team Building and Motivation
- Inventory and Stocking
- Problem Anticipation and Resolution
Roles And Responsibilities
Open and closing operations, store deposit and safe cash. Making sure my associates know their roles for the day. Stocking, accurately measure and cut all types of fabric. High volume register and phones, filling orders for curb-side pickup and keeping track of all orders. Daily exception counts, covering shifts when needed, and all aspects of customer service including angry and happy customers.
Leadership Experience
Successfully motivated teammates to complete a whole new fabric department design and flo of fabric according to corporate schematic.
Organization
While a key carrier was also fabric manager. Learning to restock fabric there is no room for and deciding what is overstock and what should be in current stock. Following color schemes and fabric type to keep store clean and easy to shop in.
References
References available upon request
Timeline
Full Time Key Carrier
Joann Fabric and Crafts
11.2017 - 08.2023
Office Manager/Shop Clerk
Apex Bulk
03.2005 - 11.2008
Buena Park High
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