Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vikki Rickard

Summary

Strong customer Service Skills in Retail and Restaurant Environments

Positive and level-headed attitude

Great customer service and conflict skills

Highly effective working with people in all walks of Life

Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues.

Knowledgeable Professional dedicated to handling employees as well as customers Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee offering excellent communication and good judgement

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Expediter

Angel's Icehouse
Spicewood, TX
07.2021 - Current
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Cashier

Dollar General Store
Bangs, TX
06.2020 - 07.2021
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted over 50 patients per day.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained cash drawer of $$150 or more per shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.

Hostess/ Assistant Manager Restaurant

Angel's Icehouse
Spicewood, TX
06.2017 - 03.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Sales Lead Keyholder

SOMA/FAS CHICOS
Bee Cave, TX
04.2015 - 06.2018
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Broke down boxes and disposed of trash.
  • Accepted and processed customer returns.
  • Tracked and prioritized work orders to meet daily production requirements
  • Processed cash, credit, debit and check payments.
  • Provided sales feedback to management to address concerns in sales reports.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Directed customers to correct store locations.
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Received and counted money.
  • Monitored security areas during busy periods.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed store 5] days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.

Education

Bachelor of Arts - Secondary Education

Southern Methodist University
Dallas, TX
12.1972

Skills

  • Training and Onboarding
  • Supply Ordering and Management
  • Health Code Compliance
  • Documentation and Recordkeeping
  • Front of House Management
  • Recruitment and Hiring
  • Delegating Assignments and Tasks
  • Problem Solving
  • Employee Performance Evaluations

Certification

Texas Teachers Certificate

Serv-Safe certified


Timeline

Food Expediter

Angel's Icehouse
07.2021 - Current

Cashier

Dollar General Store
06.2020 - 07.2021

Hostess/ Assistant Manager Restaurant

Angel's Icehouse
06.2017 - 03.2020

Sales Lead Keyholder

SOMA/FAS CHICOS
04.2015 - 06.2018

Bachelor of Arts - Secondary Education

Southern Methodist University

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Vikki Rickard