Vikki Shellings
Daytona Beach
Summary
Effective liaison known for delivering high productivity and completing tasks efficiently. Skilled in negotiation and conflict resolution, enhancing stakeholder engagement and communication across various groups. Strong adaptability and problem-solving abilities lead to successful outcomes in complex scenarios. Dedicated to using interpersonal skills to create consensus and support collaborative solutions.
Overview
6
6
years of professional experience
Work History
Regional Skilled Nursing Facilities Liaison
Excellence Health
Daytona Beach
08.2025 - Current
- Oversaw operations of 18 skilled nursing facilities, ensuring quality care delivery.
- Coordinated care transitions to enhance patient experiences and outcomes.
- Implemented discharge planning and patient education strategies to facilitate recovery.
- Reduced hospital readmissions and improved post-acute care outcomes through targeted interventions.
- Served as primary contact for patients, providers, and third parties to streamline service delivery.
Medical Practice Office Manager
Cardiology Physicians
Daytona Beach
09 2024 - 09.2025
- Oversaw daily operations to ensure optimal organizational performance.
- Established a positive work environment, driving staff morale and productivity.
- Reviewed performance data regularly to identify opportunities for continuous improvement.
- Identified new business opportunities, facilitating market expansion initiatives.
- Maintained compliance with industry regulations consistently.
- Developed strategic business plans to align with corporate vision and objectives.
- Allocated resources to teams and projects based on need and performance metrics.
Unit Liaison
Advent Health
Daytona Beach
12.2023 - 12.2024
- Facilitated transparent communication between physicians and staff to enhance collaboration.
- Documented correspondence reports to maintain accurate records of relevant activities.
- Attended staff meetings to address intervention needs effectively.
- Assisted healthcare professionals with patient care tasks.
- Organized patient information for efficient admissions and discharges.
- Ensured steady flow of admissions and discharges to optimize operations.
Administrative Assistant
Community Outreach Services
Daytona Beach
11.2022 - 08.2024
- Developed and implemented outreach programs to raise awareness about HIV/AIDS in community.
- Collaborated with organizations, healthcare providers, and agencies to enhance outreach impact.
- Monitored program activities and evaluated effectiveness through data collection and analysis.
- Conducted educational workshops to deliver accurate information on HIV/AIDS transmission and prevention.
- Empowered community members to advocate for their health and promote HIV awareness.
Financial Specialist
UF Neurosurgery office
Daytona Beach
01.2022 - 08.2023
- Assessed new patient insurance qualifications to ensure proper coverage.
- Reviewed patient needs to enhance overall wellbeing.
- Encouraged adherence to healthcare plans for improved health outcomes.
- Assisted Medicare patients with tailored provider recommendations.
Administrative Assistant
Tallahassee Memorial Hospital
Daytona Beach
12.2019 - 01.2022
- Operated multi-line phone system, efficiently routing calls and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered exceptional customer service through prompt responses and effective issue resolution.
- Ensured accuracy in record-keeping with meticulous data entry and database management.
Education
Bachelor of Science - Healthcare Management
Florida Agricultural and Mechanical University
Tallahassee, FLMasters of Health Science - Healthcare Administration & Leadership
Nova Southeastern University
Fort LauderdaleSkills
- Performance improvement strategies
- Interpersonal communication
- Leadership skills
- Goal orientation
- Policy development and implementation
- EMR systems expertise
- Skilled nursing facility operations
- Hospital administration
- Post-acute care management
- Microsoft Office proficiency
- Recruitment and hiring processes
Timeline
Regional Skilled Nursing Facilities Liaison
Excellence Health
08.2025 - Current
Unit Liaison
Advent Health
12.2023 - 12.2024
Administrative Assistant
Community Outreach Services
11.2022 - 08.2024
Financial Specialist
UF Neurosurgery office
01.2022 - 08.2023
Administrative Assistant
Tallahassee Memorial Hospital
12.2019 - 01.2022
Medical Practice Office Manager
Cardiology Physicians
09 2024 - 09.2025
Bachelor of Science - Healthcare Management
Florida Agricultural and Mechanical University
Masters of Health Science - Healthcare Administration & Leadership
Nova Southeastern University