Summary
Overview
Work History
Education
Skills
Accomplishments
Skilled Highlights
Timeline
Generic

Vikki Simmons

Winchester,TN

Summary

Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

PATIENT ADVOCATE

CVS HEALTH
09.2021 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Maintained patient records and updated electronic health systems to safeguard data.

DM 2

MCDONALDS
04.2016 - 09.2021
  • Managed and motivated over 50 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

assistant manager

funderburk management
06.2015 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

DM3

mcdonalds
05.2007 - 06.2015
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Skilled at working independently and collaboratively in a team environment.

injection monld operator

deutsch
04.2004 - 03.2006
  • Selected and installed blades, tools or other attachments for each operation.
  • Read specifications, blueprints and work orders to determine setups, temperatures and time settings required to mold, form or cast plastic materials as well as to plan production sequences.
  • Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
  • Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
  • Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.

2nd assistant manager

mcdonalds
- 04.2004
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Some College (No Degree) -

Skills

  • Quality Assurance
  • Reviewing Patient Information
  • Benefits Verifications
  • Patient Issue Resolution
  • Patient Information Management
  • Insurance Understanding
  • Outbound Calling
  • Proactive Problem-Solving
  • Reliability and Dedication

Accomplishments

  • Kitchen Department Manager
  • Guest Service Department Manager
  • People Department Manager
  • Truck Order
  • Internal Communications
  • Crew Scheduling
  • Inventory Management (crew and merchandising)
  • People Practices
  • Food Safety
  • Service
  • Training (crew)
  • QCR
  • LSM
  • Completion of Kitchen Department, Guest Service, People Department, and General Manager curriculum.

Skilled Highlights

  • Reliable team worker
  • Excellent multi-tasker
  • Management development
  • Team Building
  • Training

Timeline

PATIENT ADVOCATE

CVS HEALTH
09.2021 - Current

DM 2

MCDONALDS
04.2016 - 09.2021

assistant manager

funderburk management
06.2015 - 03.2016

DM3

mcdonalds
05.2007 - 06.2015

injection monld operator

deutsch
04.2004 - 03.2006

2nd assistant manager

mcdonalds
- 04.2004

Some College (No Degree) -

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Vikki Simmons