Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Vikki White

Nephi,UT

Summary

Accomplished Case Manager at Maple Mountain Mental Health & Wellness, leveraging expertise in data analysis and empathy to enhance team performance and client satisfaction. Spearheaded strategic initiatives, improving service delivery by 20%. Proven track record in regulatory compliance and effective communication, fostering a collaborative environment and driving organizational success. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ASUDC, Case Manager

Maple Mountain Mental Health & Wellness
Mapleton, Utah
04.2019 - 06.2025
  • Led team meetings to discuss project updates and operational improvements.
  • Developed training programs for new staff to enhance job performance.
  • Managed schedules to ensure adequate coverage and efficient workflows.
  • Analyzed performance data to identify areas for process optimization.
  • Mentored junior team members on best practices and company policies.
  • Oversaw compliance with company standards and regulatory requirements.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Developed and implemented strategic plans to achieve company objectives.
  • Ensured compliance with industry regulations and company policies.
  • Conducted performance reviews for team members.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Education

Certificate - Advanced Substance Use Disorder Counseling

Utah Valley University
Orem, UT
08-2021

Bachelor of Science - Human Services

Utah State University
Logan, UT
05-2019

Skills

  • Case management
  • Regulatory compliance
  • Data analysis
  • Employee training
  • Project management
  • Performance evaluation
  • Task delegation
  • Mentorship
  • Conflict resolution
  • Team building
  • Customer service
  • Effective communication
  • Clear communication
  • Interdisciplinary collaboration
  • Case documentation
  • Annual case reviews
  • Case management tracking
  • Needs assessment
  • Court mandated reporter
  • Empathy and compassion
  • Stress management
  • Discharge planning
  • Vulnerable population awareness
  • Resource management
  • Treatment Planning
  • Family education
  • Community resources
  • Time management
  • Problem-solving
  • HIPAA compliance
  • Verbal and written communication

Affiliations

  • I enjoy camping
  • Fishing
  • Reading
  • Playing/spending time with my dogs, family, and grandchildren

Certification

  • I am licensed through DOPL with an Advanced Substance Use Disorder Counselor

References

References available upon request.

Timeline

ASUDC, Case Manager

Maple Mountain Mental Health & Wellness
04.2019 - 06.2025

Certificate - Advanced Substance Use Disorder Counseling

Utah Valley University

Bachelor of Science - Human Services

Utah State University