Vikki Michelle Kimbrough
Rush Springs,Oklahoma
Summary
Dedicated Special Education Paraprofessional with a proven track record at Rush Springs Elementary, adept at implementing IEP compliance and behavior management techniques. Known for fostering student advocacy and emotional regulation, I enhance learning experiences through patience and empathy, ensuring a safe and inclusive environment for all students.
Overview
30
30
years of professional experience
Work History
Special Education Paraprofessional
Rush Springs Elementary Public Schools
10.2021 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Alerted instructor to student behavior or issues requiring intervention.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
- Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Provided individualized reading, writing and math instruction to support student development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Worked with students to promote learning and pro-social development.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Cashier
Delbert's Grocery
02.2020 - 10.2021
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Habilitation Training Specialist
Special Young Adults
10.2019 - 01.2020
- Promoted a safe, positive environment for individuals with disabilities by closely monitoring their progress and wellbeing.
- Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
- Maintained current knowledge of industry best practices through continuous professional development opportunities such as workshops or online courses.
- Provided crisis intervention services when necessary to deescalate situations while maintaining the safety of both staff members and clients involved in incidents.
- Increased community integration for clients by facilitating participation in local events and activities.
- Assisted clients in achieving personal goals by providing ongoing support, encouragement, and guidance.
- Enhanced clients'' daily living skills through personalized training and support.
- Delivered comprehensive training on essential life skills such as budgeting, cooking, cleaning, and personal hygiene to promote independent living.
- Improved client independence by developing and implementing individualized habilitation plans.
Cashier
Delbert's Grocery
03.2018 - 10.2019
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Third Key Holder
Dollar General
08.2017 - 03.2018
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
Customer Service Manager
Walmart
08.2012 - 04.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Third Key Holder
Dollar General
09.2011 - 01.2012
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Supported marketing initiatives by distributing promotional materials and organizing special events instore.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Laundry Service/House Keeping
Holiday Inn
06.2008 - 08.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Cashier
Walmart
12.2005 - 08.2006
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Habilitation Training Specialist
Special Young Adults
04.2003 - 05.2005
- Evaluated client progress regularly, adjusting habilitation plans as needed to ensure optimal outcomes.
- Efficiently managed caseloads by prioritizing tasks and maintaining accurate documentation of services provided.
- Promoted a safe, positive environment for individuals with disabilities by closely monitoring their progress and wellbeing.
- Served as a liaison between clients, families, and service providers to ensure clear communication regarding treatment plans and progress updates.
- Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
- Maintained current knowledge of industry best practices through continuous professional development opportunities such as workshops or online courses.
- Provided crisis intervention services when necessary to deescalate situations while maintaining the safety of both staff members and clients involved in incidents.
- Increased community integration for clients by facilitating participation in local events and activities.
- Assisted clients in achieving personal goals by providing ongoing support, encouragement, and guidance.
- Enhanced clients'' daily living skills through personalized training and support.
- Delivered comprehensive training on essential life skills such as budgeting, cooking, cleaning, and personal hygiene to promote independent living.
- Improved client independence by developing and implementing individualized habilitation plans.
Laundry Presser/Cashier
Levings Laundry
03.2002 - 08.2002
- Operated machining equipment safely with team of operators.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Folded, hanged and bagged completed clothing.
- Improved garment quality by efficiently operating pressing machines and adhering to industry standards.
- Adhered to company policies and safety guidelines, minimizing workplace accidents and liability risks.
- Developed strong relationships with clients, fostering repeat business through excellent service delivery.
- Enhanced customer satisfaction with timely completion of pressing tasks and attention to detail.
- Resolved customer complaints promptly, addressing concerns professionally while providing satisfactory solutions where possible.
- Followed safety protocols while operating machinery.
- Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
Residential Advisor
South West Youth And Family Services
06.1998 - 08.2001
- Enforced rules and regulations to maintain order and safety in residence hall.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Established open lines of communication with residents through regular office hours and informal checkins.
- Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
- Solved grievances and complaints by collaborating with residents.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
Cashier
Williams IGA
05.1997 - 06.1998
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
Assembly Line Worker
Delta Faucet Company
08.1995 - 09.1996
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Followed outlined specifications to implement assembly plans.
- Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
- Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
Education
Bachelor of Science - Psychology
University of Science And Arts of Oklahoma
Chickasha, OK04-1995
Skills
- Student advocacy
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Life skills development
- Physical disabilities support
- Social skills training
- Emotional regulation
- Safety protocol adherence
- Skill building
- Behavior management techniques
- Teamwork
- Work ethic and integrity
- Patience and empathy
- Professionalism and courtesy
- Dependability and reliability
- Active listening
Timeline
Special Education Paraprofessional
Rush Springs Elementary Public Schools
10.2021 - Current
Cashier
Delbert's Grocery
02.2020 - 10.2021
Habilitation Training Specialist
Special Young Adults
10.2019 - 01.2020
Cashier
Delbert's Grocery
03.2018 - 10.2019
Third Key Holder
Dollar General
08.2017 - 03.2018
Customer Service Manager
Walmart
08.2012 - 04.2017
Third Key Holder
Dollar General
09.2011 - 01.2012
Laundry Service/House Keeping
Holiday Inn
06.2008 - 08.2008
Cashier
Walmart
12.2005 - 08.2006
Habilitation Training Specialist
Special Young Adults
04.2003 - 05.2005
Laundry Presser/Cashier
Levings Laundry
03.2002 - 08.2002
Residential Advisor
South West Youth And Family Services
06.1998 - 08.2001
Cashier
Williams IGA
05.1997 - 06.1998
Assembly Line Worker
Delta Faucet Company
08.1995 - 09.1996
Bachelor of Science - Psychology
University of Science And Arts of Oklahoma
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