VIKKI N. TIPPINS
Temple,TX
Summary
Dedicated, flexible, focused and adaptive Project Management Specialist with over ten years of experience driving successful client engagements.
Overview
20
20
years of professional experience
Work History
Project Manager
NWN Carousel
Remote - Exeter, RI
09.2017 - Current
- Spearheaded complex projects for key partners, resulting in high client satisfaction and increased revenues.
- Delivered consistent, high-level service, strengthened partner relationships and encouraged collaboration.
- Created comprehensive process documentation and detailed training programs around the deployment of Cloud offerings.
- Managed change orders, project plans, resource allocation, reporting, maintenance agreements and other artifacts affecting project budget and schedule.
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Enhanced development and drove continuous improvement of project delivery process.
Client Delivery Specialist / Project Coordinator
Strategic Products & Services
Remote - Austin, TX
01.2015 - 09.2017
- Project Management and coordination in the Video space, managing A/V, multi-media, unified communications,
- Facilitated Polycom, Avaya, Cisco TelePresence and Call Management solutions for domestic and international users
- Sourced and managed internal and external resources.
- Worked closely with Project Managers, Account Executives, Installation Managers, pre-sales assistants, implementation and billing specialists.
- Coordinated service dates, site visits, inspections, specialized equipment, cut overs and deployments.
- Managed IKO, EKO, scope changes, change orders, RMAs, legacy account reporting.
- Created and maintained and disseminated detailed project documentation and communications to stake holders.
Project Coordinator
Apex Systems (Apple)
Austin, TX
01.2013 - 09.2015
- Provided Project Coordination, Team support for Apple, Inc.'s internal growth initiatives.
- Introduced improvement plans to achieve goals, clarify methodologies and drive initiatives.
- Analyzed and delivered metrics for Apple Care support.
- Provided effective communication within a high-performance, cross-functional organization to meet aggressive goals.
Sr. Business Support Associate
Dell Computers
Austin, TX
01.2011 - 01.2013
- Addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master Team calendar to coordinate meetings across multiple time zones.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Coordinated meeting and work schedules for staff teams and executives.
- Made arrangements to provide executives with 260+ days per year of seamless, policy-approved travel.
- Delivered optimal administrative, customer service and case management support.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Managed and tracked expenses to meet company budget requirements.
- Recorded detailed documentation in meetings and disseminated information afterward.
- Facilitated and managed special events, off-site logistics, awards ceremonies, and employee recognition programs.
- Executed special objectives and projects in response to executive team and board member requests.
Team Lead
Apex Systems (Cisco)
Austin, TX
01.2009 - 05.2010
- Provided on-site support of customer meetings and collaborations via Cisco Telepresence.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Organized and prioritized incoming service requests and optimized team workflows and resources to handle dynamic demands.
Executive Assistant
Dell Computers
Round Rock, TX
01.2008 - 12.2009
- Executed special objectives and projects in response to executive team and board member requests.
- Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Coordinated daily calendar and planned appointments and events.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Conducted research, documentation and reports for executive team, board members and stakeholders.
Executive Administrative Analyst
Burnet Staffing
01.2006 - 01.2008
Skills
- Project Management
- Documenting/Managing Processe
- Advanced Communications
- Vendors Management
- Customer Relationship Management
- Scope/Implementation Changes
- MS Office, MS Teams, ServiceNow, SharePoint, Sales Force, NetSuite, Cisco License Portal, CRM, Avaya GRT Registration, TigerPaw
- E-Approval, Kronos, Concur, ADP, Drop Box, WebEx, Teams, One Note, One Drive
Accomplishments
- Management and coordination of the highest annual number of completed PMO projects, 2017 - 2022
- PMO’s highest response rate of perfect NPS scores, 2017 - 2022
- Managing annual upgrades of Avaya software, hardware, and licensing for customers with +375 sites
- Creating, documenting, and presenting training for PMO processes.
Timeline
Project Manager
NWN Carousel
09.2017 - Current
Client Delivery Specialist / Project Coordinator
Strategic Products & Services
01.2015 - 09.2017
Project Coordinator
Apex Systems (Apple)
01.2013 - 09.2015
Sr. Business Support Associate
Dell Computers
01.2011 - 01.2013
Team Lead
Apex Systems (Cisco)
01.2009 - 05.2010
Executive Assistant
Dell Computers
01.2008 - 12.2009
Executive Administrative Analyst
Burnet Staffing
01.2006 - 01.2008