Vikky Alcantar
Newburgh,NY
Summary
Eager professional always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
A highly motivated and hard working individual looking for a responsible role in a reputable organization. Where new skills can be learned and present skills can be useful.
Overview
28
28
years of professional experience
Work History
Manager /Main Bartender
Stevas Bar And Grill
10.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Medical Assistant
Horizon Family Medical Group
01.2019 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Lead Bartender
Hacienda Mexican Restaurant
04.2009 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Medical Assistant
Dr. Ivette Torres
01.2010 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Warehouse Associate, Coordinator, Admin Assistant
Home Depot Warehouse
08.2003 - 12.2010
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed warehouse operations and verified proper shipment procedures.
Membership Consultant, Manager on Duty, Front Desk
Sportsplex New Windsor
01.1996 - 01.2003
- Conducted tours of facility to showcase features and answer questions.
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Completed all documentation quickly to facilitate quick sign-up processes.
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Connected customers with services based on individual needs and vendor capabilities.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Consistently exceeded new sales growth quotas for Memberships at the Facility.
- Built professional sales presentations to promote services to groups of potential customers.
Education
Associate of Science - Ultrasound, Phlebotomy, Medical Assistant
Eastwick College
Ramsey, NJ08.2010
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.1999
Skills
- Performance Management
- Staff Development
- Policy Implementation
- Business Administration
- Sales Techniques
- Workforce Management
- Team Leadership
- Verbal and Written Communication
- Sales and Marketing
- Business Planning
- Time Management
- Expense Tracking
- Strategic Planning
- Operations Management
- Business Development
- Financial Management
- Policy and Procedure Development
- Customer Relationship Management (CRM)
- Cost Control and Budgeting
- Staff Management
- Salesforce Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager /Main Bartender
Stevas Bar And Grill
10.2019 - Current
Medical Assistant
Horizon Family Medical Group
01.2019 - 01.2023
Medical Assistant
Dr. Ivette Torres
01.2010 - 12.2018
Lead Bartender
Hacienda Mexican Restaurant
04.2009 - 06.2019
Warehouse Associate, Coordinator, Admin Assistant
Home Depot Warehouse
08.2003 - 12.2010
Membership Consultant, Manager on Duty, Front Desk
Sportsplex New Windsor
01.1996 - 01.2003
Associate of Science - Ultrasound, Phlebotomy, Medical Assistant
Eastwick College
High School Diploma -
Newburgh Free Academy
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