Vikram G. Waghela
Jamaica
Summary
Dynamic Business Development Executive with a proven track record at S.H.D.S Solutions Pvt Ltd, excelling in lead generation and client acquisition. Recognized for outstanding interpersonal communication and a results-driven approach, achieving top sales awards and enhancing customer experiences. Skilled in project management and training, consistently delivering exceptional outcomes.
Overview
24
24
years of professional experience
Work History
Business Development Executive
S.H.D.S Solutions Pvt Ltd
01.2011 - Current
- Company Overview: S.H.D.S was a : (Outbound Contact Center) UK & USA
- Taking care of Lead Generation through cold calling.
- Taking care of Client Acquisition.
- Maintaining Client Interactions.
- Generating Client Invoicing.
- Project Management
- Training & Briefings
- S.H.D.S was a : (Outbound Contact Center) UK & USA
Lead Customer Service Advisor (Outbound Retention)
HUTCHINSON 3GLOBAL SERVIES PVT LTD
01.2007 - 01.2011
- Company Overview: 3 is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group.
- Providing first class customer experience to our contract customer’s in the UK.
- Out calling a few customer’s related to retaining them on their existing contract and providing them an upgrade.
- Selling New Mobile Phone Contract’s for customers in the UK.
- Suggesting on the various price plan offers and the latest handset.
- Above all basically enhancing customer experience.
- To maintain proper documentation on the customer’s account for easy reference in the future.
- To actively involve in suggestions for new services to encourage business.
- In Addition to the duties stated above, you shall perform such further and other duties as required by manager for the overall business development of the organization.
- 3 is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group.
- Achievements: Won a Sales Incentive Trip to U.K for 5days fully Sponsored by Company.
- Won Samsung Competition Won a Honda Dio Moto Scooter & Samsung Star 3G Handset.
- Won Sony Ericsson Competition for highest Sales in the Department and Won a complete package of (Sony Bravia TV, Sony Home Theatre, Sony PS3, 15000 Rs Worth Vouchers from Shopper Stop).Complete Package of Rs.1Lac.
- Won Dell Laptop as a Sales Campaign for Nokia.
Sales Co-ordinator (Outbound Sales)
N.M TELESERVICES PVT LTD
01.2005 - 01.2006
- Company Overview: (Outbound Contact Center) for U.K. dealing in to sales for Onetel & Tucoun Telecom Services in U.K.
- Co-ordinating with team players for achieving sales target.
- Scheduling monthly meetings with the clients.
- Handling all outbound sales report and maintaining it.
- Taking Team Briefings and discuss about the target on a daily basis.
- Take Training Sessions for new employees in regards to Product & Process.
- (Outbound Contact Center) for U.K. dealing in to sales for Onetel & Tucoun Telecom Services in U.K.
Senior Sales Advisor
GLOBAL RESPONDEZ
01.2004 - 01.2005
- Company Overview: (Outbound Contact Center) for U.K. dealing in to sales for Onetel, Homecall, Talk-Talk (Carphone Warehouse) Telecom Services in uk.
- Worked as Senior Sales Advisor.
- Maintain Daily Sales Target.
- Also being the Top Sales Advisor in the Contact Center.
- Taking Calls for U.K based telecom Co. Homecall & TalkTalk (Carphone Warehouse).
- Also taken escalations on calls in regards to customer query.
- (Outbound Contact Center) for U.K. dealing in to sales for Onetel, Homecall, Talk-Talk (Carphone Warehouse) Telecom Services in uk.
- Achievements: Won a Sales Incentive Trip to Goa for 4D 3N fully Sponsored by Company.
Sales Representative
Eureka Forbes Ltd
01.2003 - 01.2004
In-flight Promotion Magazine Sales
SAHARA AIRLINES (TIMMS COPORATE ALLIANCE)
01.2003 - 01.2004
Senior Sales Executive
Tibrewala Electronics Ltd
01.2001 - 01.2003
Education
T.Y.B.Com -
Mumbai University
01.2009
HSC -
Maharashtra State Board
01.2000
SSC -
Maharashtra State Board
01.1998
Skills
- Good Interpersonal Communication Skills
- Conscientious and Positive Approach to People and Situation
- Enthusiastic and Efficient
Accomplishments
- Won a Sales Incentive Trip to U.K for 5 days fully Sponsored by Company.
- Won Samsung Competition Won a Honda Dio Moto Scooter & Handset.
- Won Sony Ericsson Competition for highest Sales of Handset package of worth (Rs.100000)
- Won Dell Laptop as a Sales Campaign for Nokia.
- Won a Sales Incentive Trip to Goa for 4D 3N fully Sponsored by Company.
Aptitude
- Good Interpersonal Communication Skills.
- Conscientious and Positive Approach to People and Situation.
- Enthusiastic and Efficient.
Languages
- English
- Hindi
- Marathi
- Gujrathi
Additional Qualifications
Completed the MS-Office
Personal Information
- Passport Number: H2465271
- Date of Birth: 03/29/82
- Nationality: Indian
- Marital Status: Married
- Visa Status: Not Applied
Timeline
Business Development Executive
S.H.D.S Solutions Pvt Ltd
01.2011 - Current
Lead Customer Service Advisor (Outbound Retention)
HUTCHINSON 3GLOBAL SERVIES PVT LTD
01.2007 - 01.2011
Sales Co-ordinator (Outbound Sales)
N.M TELESERVICES PVT LTD
01.2005 - 01.2006
Senior Sales Advisor
GLOBAL RESPONDEZ
01.2004 - 01.2005
Sales Representative
Eureka Forbes Ltd
01.2003 - 01.2004
In-flight Promotion Magazine Sales
SAHARA AIRLINES (TIMMS COPORATE ALLIANCE)
01.2003 - 01.2004
Senior Sales Executive
Tibrewala Electronics Ltd
01.2001 - 01.2003
T.Y.B.Com -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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