Vikramjit Hayer

Develop and maintain relationships with assigned business customers, serving as their main point of contact for all inquiries, requests, and support needs. Identify opportunities for upselling or cross-selling T-Mobile products and services to existing accounts, helping to maximize revenue and meet sales targets.

Collaborate with sales teams to strategize and execute on account growth initiatives. Address customer inquiries, concerns, and escalations promptly and effectively, ensuring a positive customer experience. Stay informed about T-Mobile's products, services, and promotions, and effectively communicate their value propositions to customers.

Oversee daily office operations, manage office supplies inventory and place orders as necessary. Responsible for maintaining a safe and secure work environment. Assist in onboarding new employees, including setting up workstations and conducting initial orientations. Provide administrative assistance to employees as needed. Assist with budget preparation, expense management, and possibly payroll and invoicing. Serve as the point of contact for internal and external stakeholders on administrative matters. Responsible for managing office correspondence. Maintain office files and records in accordance with company policy. This may include confidential personnel files, contracts, and other sensitive documents.

• Assist in driving sales performance through effective coaching, motivation, and performance management of the sales team.
• Set sales targets, monitor progress, and take necessary action to achieve and exceed sales goals.
• Lead by example in delivering excellent customer service and actively engage in selling AT&T products and services.
• Support the store manager in recruiting, hiring, and training new team members.
• Provide ongoing coaching, guidance, and feedback to ensure team members meet their performance objectives.
• Foster a positive work environment that encourages teamwork, collaboration, and a customer-centric approach.
• Ensure that customers receive exceptional service and support by addressing their needs, resolving issues, and exceeding their expectations.
• Train and coach team members on effective sales and service techniques to enhance the overall customer experience.
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Provided assistance to students with weak study areas.

Assisted students in acquiring better understanding of targeted weak areas within a subject or a subject as a whole.

Prepared weekly lesson plans to help students prepare for their courses. Implemented and ran activities for a group of up to 20 children. Generate discussion questions to stimulate topic conversations between students. Analyzed and maintained records of student's progress to teach individual needs.

Help students develop study skills and learning strategies that are effective for their learning styles. This may include organizational skills, test-taking strategies, note-taking, and time management. Foster a supportive and encouraging environment that helps increase students' confidence in their abilities