Vikramraj Vaddi
Salt Lake City
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
CNA
Spring Gardens Senior Living
Draper
03.2023 - 06.2023
- Assisted residents with daily living activities and personal care needs.
- Monitored resident vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care activities and observations accurately in records.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Restaurant Food Server
Polynesian Cultural Center Prime Dinning Restauran
01.2018 - 10.2020
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in taking and processing food and beverage orders efficiently.
- Maintained cleanliness of dining area to ensure a welcoming environment.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Set up and organized dining tables for various events and functions.
- Processed payments accurately using point-of-sale systems.
- Educated guests about menu items, including specials and dietary options.
- Cleared used dishes from tables during and after meals.
- Received payment from customers and returned correct change when necessary.
- Performed opening and closing duties such as restocking supplies, cleaning work stations.
- Greeted customers and provided them with menus.
- Answered questions about menu selections and made recommendations when requested.
- Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
- Resolved customer complaints courteously and efficiently.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Bachelor of Science - Marketing in Business Management
Ensign College
Salt Lake City, UT04-2022
Skills
- Patient care
- HIPAA compliance
- Vital sign assessment
- Time management
- Food safety standards
- Attention to detail
- Effective communication
- Empathy
- Problem-solving
- Flexibility and adaptability
- Compassionate communication
Timeline
CNA
Spring Gardens Senior Living
03.2023 - 06.2023
Restaurant Food Server
Polynesian Cultural Center Prime Dinning Restauran
01.2018 - 10.2020
Bachelor of Science - Marketing in Business Management
Ensign College