Vikrant Kapoor
Hamilton Township
Summary
Results driven, interactive team player with combined years of analytical and implementation technical skills, organized with a proven ability to work effectively applying industry principles for increased productivity and effective workflows
Overview
13
13
years of professional experience
Work History
Operational Analyst
DHL Supply Chain
02.2017 - Current
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Assisted in maintaining servers and systems to keep networks fully operational during peak periods.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Provided remote and on site support to multiple sites
- Assisted IT staff on troubleshooting issues and closing calls.
- Assisted in infrastructure projects from inception to completion, ensuring timely delivery.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained network hardware and software and monitored network to support network availability to end users.
Helpdesk Technician
Kenco Logistics
11.2014 - 01.2017
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided desktop support for over 100 end users by phone or in person as needed to minimize downtime
- Lead in deployment and training of phase 1 Easy Vista ticketing system in the warehouse
- Provided support with WCS and VOICE pick system. Configured, troubleshoot voice pick phones and cisco router
- Patiently walked individuals through basic troubleshooting tasks.
Inventory Control Supervisor
Kenco Logistics
10.2011 - 04.2014
- Experienced in managing inventory and coordination of orders and deliveries, with ability to prioritize conflicting demands.
- Analyzed, planned and directed cycle counters daily tasks to ensure inventory is accurate.
- Resolved discrepancies during the physical inventory and daily cycle count processes. Researched and analyzed open inventory location reports for mis-located products.
- Assisted IT Power User in troubleshooting warehouse system related issues.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Processed returns, damaged goods and completed wasted inventory paperwork.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Coordinated cross-functional teams for successful execution of annual physical inventories and reconciliation activities.
Education
Microsoft Power BI Data Analyst Professional
Coursea
Online10.2024
Certifications - A+, Network+ & CCNA
TechSkills - Las Vegas
Las Vegas, NV06.2003
Bachelor of Science - Computer Science
New Jersey City University
Jersey City, NJ05.2001
Skills
- Troubleshooting Network Issues
- User Support and Troubleshooting
- Collaborative Team Player
- Hardware and Software Repair
- Decision Support
- Business Intelligence
- Data Analysis
- Network Printers
- Operations research
- Organizational Skills
- Switches and Routers
- SQL
- VBA
Timeline
Operational Analyst
DHL Supply Chain
02.2017 - Current
Helpdesk Technician
Kenco Logistics
11.2014 - 01.2017
Inventory Control Supervisor
Kenco Logistics
10.2011 - 04.2014
Microsoft Power BI Data Analyst Professional
Coursea
Certifications - A+, Network+ & CCNA
TechSkills - Las Vegas
Bachelor of Science - Computer Science
New Jersey City University
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