Vikrant Kapoor
Hamilton Township
Summary
Results driven, interactive team player with combined years of analytical and implementation technical skills, organized with a proven ability to work effectively applying industry principles for increased productivity and effective workflows
Overview
13
13
years of professional experience
Work History
Operational Analyst
DHL Supply Chain
Robbinsville, NJ
02.2017 - Current
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Assisted in maintaining servers and systems to keep networks fully operational during peak periods.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Provided remote and on site support to multiple sites
- Assisted IT staff on troubleshooting issues and closing calls.
- Assisted in infrastructure projects from inception to completion, ensuring timely delivery.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained network hardware and software and monitored network to support network availability to end users.
Helpdesk Technician
Kenco Logistics
Robbinsville , NJ
11.2014 - 01.2017
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided desktop support for over 100 end users by phone or in person as needed to minimize downtime
- Lead in deployment and training of phase 1 Easy Vista ticketing system in the warehouse
- Provided support with WCS and VOICE pick system. Configured, troubleshoot voice pick phones and cisco router
- Patiently walked individuals through basic troubleshooting tasks.
Inventory Control Supervisor
Kenco Logistics
Robbinsville, NJ
10.2011 - 04.2014
- Experienced in managing inventory and coordination of orders and deliveries, with ability to prioritize conflicting demands.
- Analyzed, planned and directed cycle counters daily tasks to ensure inventory is accurate.
- Resolved discrepancies during the physical inventory and daily cycle count processes. Researched and analyzed open inventory location reports for mis-located products.
- Assisted IT Power User in troubleshooting warehouse system related issues.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Processed returns, damaged goods and completed wasted inventory paperwork.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Coordinated cross-functional teams for successful execution of annual physical inventories and reconciliation activities.
Education
Microsoft Power BI Data Analyst Professional
Coursea
Online10.2024
Certifications - A+, Network+ & CCNA
TechSkills - Las Vegas
Las Vegas, NV06.2003
Bachelor of Science - Computer Science
New Jersey City University
Jersey City, NJ05.2001
Skills
- Troubleshooting Network Issues
- User Support and Troubleshooting
- Collaborative Team Player
- Hardware and Software Repair
- Decision Support
- Business Intelligence
- Data Analysis
- Network Printers
- Operations research
- Organizational Skills
- Switches and Routers
- SQL
- VBA
Timeline
Operational Analyst
DHL Supply Chain
02.2017 - Current
Helpdesk Technician
Kenco Logistics
11.2014 - 01.2017
Inventory Control Supervisor
Kenco Logistics
10.2011 - 04.2014
Microsoft Power BI Data Analyst Professional
Coursea
Certifications - A+, Network+ & CCNA
TechSkills - Las Vegas
Bachelor of Science - Computer Science
New Jersey City University