Viktor Gaitano
Las Vegas,NV
Summary
Driven by a passion for culinary excellence and exceptional service, I honed my skills at Serendipity 3 and Hells Kitchen , where I significantly contributed to enhancing customer satisfaction and operational efficiency. As a natural leader and creative problem solver, I excel in fast-paced environments, consistently delivering high-quality service and culinary execution. My experience spans from managing teams to innovating menu items, demonstrating a strong blend of client-interaction skills and culinary expertise. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Fine Company
10.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Food Runner
Cathédral (Tao Group )
03.2023 - 11.2024
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Organized and replenished supplies at food stations to optimize team performance.
Food Runner
Hell’s Kitchen
12.2017 - 04.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Lead Line Cook
Las Vegas Golf Club
11.2012 - 04.2017
- Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.
- Verified proper portion sizes and consistently attained high food quality standards.
- Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Food Runner/ Food Server
Serendipity 3
05.2014 - 07.2017
- Diligently informed kitchen staff of customer concerns, recook orders and dish availability.
- Managed food delivery for 200+ guests for special events
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Responsible for all garnishes for main courses, pasta, soups and potages.
- Supported all kitchen operations when chef was absent.
- Directed activities of one or more workers who assisted in preparing and serving meals
- Served wine, and bottled or draft beer
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Developed and maintained positive working relationships with others to reach business goals.
- Rectified guest complaints quickly and efficiently.
Education
High School Diploma - undefined
Desert Pines High School
Las Vegas, NV2008
Skills
- Excellent multi-tasker
- Strong time management skills
- Strong client-interaction skills
- Honest, trustworthy and punctual
- High level of aesthetic and culinary execution
- Service-oriented team player
- Energetic, friendly and enthusiastic
- Creative problem solver
- Quick learner
- Natural leader
- Highly observant
- Training and development background
- Culturally sensitive
Timeline
Assistant General Manager
Fine Company
10.2023 - Current
Food Runner
Cathédral (Tao Group )
03.2023 - 11.2024
Food Runner
Hell’s Kitchen
12.2017 - 04.2023
Food Runner/ Food Server
Serendipity 3
05.2014 - 07.2017
Lead Line Cook
Las Vegas Golf Club
11.2012 - 04.2017
High School Diploma - undefined
Desert Pines High School
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