Viktor Ivanov
Sofia, Bulgaria
Summary
Strategic customer service professional with a proven track record of high productivity and efficient task completion. Expertise in employee relations, labor law compliance, and talent acquisition strategies. Strong communication, leadership, and problem-solving skills drive organizational effectiveness.
Overview
1
1
year of professional experience
Work History
HR Administrator
REI Management
Virginia Beach, VA
07.2025 - 10.2025
- Managed employee records, ensuring accuracy in HR databases.
- Coordinated recruitment processes, scheduling candidate interviews effectively.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Assisted in onboarding new hires, facilitating orientation sessions and activities.
- Prepared payroll information weekly based on approved timesheets.
- Developed training materials, communicating updates to staff members.
- Reviewed resumes and applications for open positions to identify top candidates.
- Coordinated exit interviews to gather feedback from departing employees.
Front Desk Agent
Holiday Inn North Beach
Virginia Beach, Virginia
06.2025 - 10.2025
- Welcomed guests and checked into hotel efficiently, ensuring smooth arrivals.
- Handled phone inquiries and supplied accurate information regarding services offered.
- Processed payments and secured cash transactions with precision.
- Resolved guest complaints through active listening and prompt solution delivery.
- Delivered exceptional customer service while adhering to company policies.
- Managed cash drawer responsibly throughout shifts to maintain financial accuracy.
Game Presenter
Maple Media
Sofia, Bulgaria
11.2024 - 06.2025
- Welcomed guests to blackjack table, fostering a fun and engaging atmosphere.
- Dealt cards according to casino guidelines, ensuring compliance with game rules.
- Resolved player disputes effectively by applying established casino policies.
- Maintained strict confidentiality when handling sensitive information.
- Engaged players to enhance overall enjoyment of the gaming experience.
Server
So Fresh
Varna, Bulgaria
06.2024 - 09.2024
- Greeted and assisted guests promptly to provide exceptional customer service.
- Delivered food and beverages accurately to maximize customer satisfaction.
- Managed customer complaints to improve dining experiences and enhance retention.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled cash transactions and processed payments using point-of-sale systems.
Education
BBA - Business And Entrepreneurship
New Bulgarian University
Sofia, Bulgaria07-2028
High School Diploma - Advanced English Proficiency
First Language Highschool
Varna, Bulgaria06-2024
Skills
- Customer service excellence
- Data analysis
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
Languages
English
Professional
Bulgarian
Native/ Bilingual
References
Mannuel Monares - Front Office Manager
T: +16194309742
E: mmonares@hinorthbeach.com
Simona Tineva - Team Manager
T: +359896309817
Marvin Matias - General Manager
T: +17574727158
E: mmatias@hinorthbeach.com
Timeline
HR Administrator
REI Management
07.2025 - 10.2025
Front Desk Agent
Holiday Inn North Beach
06.2025 - 10.2025
Game Presenter
Maple Media
11.2024 - 06.2025
Server
So Fresh
06.2024 - 09.2024
BBA - Business And Entrepreneurship
New Bulgarian University
High School Diploma - Advanced English Proficiency
First Language Highschool