Viktoria Beckwith
Sicklerville,NJ
Summary
Dynamic Equipment Service Technician with a proven track record at Vitrua Health, excelling in mechanical troubleshooting and customer service. Enhanced equipment reliability through effective preventative maintenance, reducing downtime significantly. Recognized for leadership and collaboration, fostering team efficiency and improving service response times in a fast-paced healthcare environment.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
12
12
years of professional experience
Work History
Equipment Service Technician
Vitrua Health
04.2024 - Current
- Conducted routine maintenance on medical equipment to ensure optimal performance and compliance with safety standards.
- Diagnosed technical issues, utilizing troubleshooting skills to resolve equipment malfunctions efficiently.
- Collaborated with healthcare staff to understand equipment needs and improve service response times.
- Maintained accurate records of repairs and services performed, ensuring thorough documentation for future reference.
- Assisted in training new technicians on equipment protocols and safety procedures, enhancing team efficiency.
- Implemented preventative maintenance schedules, reducing unexpected equipment failures and downtime significantly.
- Maintained accurate service records, adhering to company standards and ensuring proper documentation for warranty claims.
- Supported inventory control efforts by monitoring parts usage, identifying trends, and suggesting appropriate stock levels for commonly used components.
- Enhanced equipment reliability by performing regular maintenance checks and addressing issues promptly.
- Served as a liaison between management and field technicians, facilitating effective communication between teams.
- Delivered exceptional customer service through clear communication, timely updates, and attention to detail during on-site visits.
- Upheld safety standards within the workplace by following established guidelines and supporting team members in maintaining a safe environment.
- Maintained meticulous records of all repair work that was made to machines and equipment.
Operating Room PCT/ Operating Unit Secretary
Cooper Hospital
08.2013 - 11.2025
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Facilitated communication between healthcare providers, patients, and families for effective care delivery.
- Maintained accurate medical records and documentation in compliance with regulatory standards.
- Assisted in the implementation of electronic health record systems to enhance data accessibility.
- Trained new staff members on office procedures and software systems to ensure operational consistency.
- Streamlined office workflows by identifying process inefficiencies and recommending improvements.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Improved healthcare team collaboration by efficiently coordinating meetings and distributing relevant information.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
Education
Winslow High School
Atco, NJ06-2014
Skills
- Machine operation
- Clean room procedures
- Network connectivity
- Mechanical troubleshooting
- Customer service
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Continuous improvement
Languages
English
Full Professional
Timeline
Equipment Service Technician
Vitrua Health
04.2024 - Current
Operating Room PCT/ Operating Unit Secretary
Cooper Hospital
08.2013 - 11.2025
Winslow High School
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