Hi, I’m
Viktoria Camacho-Flores
Spring Valley,California
Summary
A dedicated, organized, and results-driven professional with six years of proven experience in the service industry. Highly motivated by completing tasks efficiently and effectively, adept at delivering exceptional service and fostering positive customer relationships. With an upcoming Associate's degree in Business Administration, seeking to leverage practical experience and academic knowledge to excel in diverse roles across various industries, while continuously pursuing opportunities for professional growth and advancement. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Las Hadas
Server/Bartender
02.2021 - 04.2024
Job overview
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Achieved highest average sales per shift, reaching record-breaking sales figure of $6000.
Cafe Coyote
Server
04.2023 - 07.2023
Job overview
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Old Town Mexican Cafe
Server
08.2018 - 03.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
SOUTHWESTERN COLLEGESan Diego
Associate of Arts from Business Administration And Management
05.2024
University Overview
- Dean's List 2019-2024
- 4.0 GPA
Chula Vista High SchoolChula Vista, CA
High School Diploma
06.2017
Skills
- Organization Skills
- Customer Service
- Verbal/ Written Skills
- Time Management
- Teachable/Coachable
- Critical Analysis
- Ability to work under pressure
- Basic Computer Skills
- Mathematics skills
- Bilingual
Timeline
Server
Cafe Coyote
04.2023 - 07.2023
Server/Bartender
Las Hadas
02.2021 - 04.2024
Server
Old Town Mexican Cafe
08.2018 - 03.2020
SOUTHWESTERN COLLEGE
Associate of Arts from Business Administration And Management
Chula Vista High School
High School Diploma
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