Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viktoria Fadeyeva

Chicago,Illinois

Summary

Results-oriented Fraud Analyst with an extensive 12 years of experience in financial institutions. Possess in-depth knowledge of core banking systems, emerging fraud trends, and regulatory compliance. Adept at collaborating with cross-functional teams and law enforcement agencies to mitigate losses and ensure a superior client experience. Exceptional analytical prowess combined with advanced problem-solving abilities. Effective communicator with a track record of successfully interfacing with stakeholders at all levels.

Overview

9
9
years of professional experience

Work History

Senior Fraud Analyst

JP Morgan
05.2019 - Current
  • Orchestrated in-depth analyses of complex financial transactions for high net worth clients, promptly identifying and investigating potential fraudulent activities.
  • Consistently maintained an above-average team contribution rate in reviewing transactions across all available channels for the Private Bank, resulting in the identification and prevention of potential fraud losses.
  • Engaged in close collaboration with external banks and law enforcement agencies, resulting in the effective recovery of funds involved in attempted fraud attempts.
  • Played a key role in cross-line of business partnerships, ensuring that fraud handling processes aligned with Private Bank expectations.
  • Identified and escalated emerging fraud trends, leading to the implementation of proactive prevention strategies and contributing to a reduction in fraud incidents.
  • Developed and established an effective training framework to onboard new team members, strategically coordinating training schedules to ensure a seamless and successful integration process
  • Maintained an exceptional attention to detail due to the unique client base, resulting in no errors or inaccuracies that could result in client impact.

Client Service - Private Bank Service Center

JP Morgan
07.2014 - 05.2019
  • Acted as the primary point of contact for Private Banking clients, by responding to inquiries, identifying and assessing clients' needs, in order to assist Front Office partners in maintaining the client relationship.
  • Successfully managed numerous cases of reported fraud, swiftly implementing initial remediation steps and minimizing client distress.
  • Maintained professional demeanor by staying calm when addressing complex client concerns, ensuring timely resolution and client satisfaction.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Contributed to the team development by sharing insights and recommendations that improved team efficiency.
  • Lead for coordinating new hire training, as well as supporting new employees and on-going performance assessment of current employees.



Education

Bachelor of Science - Accounting

Roosevelt University
Chicago, IL

Skills

  • Advanced Fraud Prevention and Detection Strategies
  • Proficient in Emerging Fraud Trends Analysis
  • Deep Understanding of Core Banking Systems
  • Expertise in Regulatory Compliance Frameworks
  • Exceptional Client Relationship Management
  • Advanced Problem-Solving and Analytical Proficiency
  • Collaborative Cross-Functional Team Leadership
  • Outstanding Written and Verbal Communication
  • Mastery of Microsoft Office Suite (Word, Excel, PowerPoint)

Languages

Russian
Native or Bilingual

Timeline

Senior Fraud Analyst

JP Morgan
05.2019 - Current

Client Service - Private Bank Service Center

JP Morgan
07.2014 - 05.2019

Bachelor of Science - Accounting

Roosevelt University

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Viktoria Fadeyeva